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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1016 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Reliable
Enables Productivity
Helps Innovate

Feature Ratings

Average 86

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Automated Workflow

Notifications

Due Dates

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Application Lifecycle & Release Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Asif M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

"Atlassian JIRA Software: Agile Project Tracking"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Scrum & Kanban boards out of the box. Sprint planning, backlog grooming, velocity tracking, and burndown charts. Supports agile frameworks like SAFe, Scrum, Kanban, and ScrumBan. Adaptable to any business process—not just software dev. Seamlessly integrates with Confluence, Bitbucket, Jenkins, Slack, GitHub, and hundreds more via the Atlassian Marketplace.

What is your favorite aspect of this product?

JIRA’s ability to let you fully tailor workflows—like defining exactly how issues move through statuses, adding custom fields, triggers, validators, conditions—is seriously powerful. You can model any business or team process, not just agile development. That makes it super flexible for IT, HR, marketing, and more. It's like building your own mini app within JIRA without needing code

What do you dislike most about this product?

New users often feel overwhelmed. So many features and configurations can be confusing without proper onboarding. New users often feel overwhelmed. So many features and configurations can be confusing without proper onboarding.

What recommendations would you give to someone considering this product?

Start Simple, Scale Smart Don’t try to build a complex workflow from day one. Begin with basic issue types and statuses. Add custom fields and automation as needed. Use consistent naming conventions, issue types, and statuses across projects.

Pros

Reliable
Enables Productivity
Unique Features
Acts with Integrity

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2025

great software that enable productivity

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Daniel T.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Tracking projects made easy

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Nothing, multiple products with same capabilities (at least the ones we use)

What is your favorite aspect of this product?

Simplicity and ease of distribution and adoption

What do you dislike most about this product?

Lacks ability to set predecessor and successor to tasks without external plug in

What recommendations would you give to someone considering this product?

Pilot it first

Pros

Transparent
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Notifications Tool alerts business of an application generated event.

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle & Release Management

Jira Reviews

Asif M.

"Atlassian JIRA Software: Agile Project Tracking"

Likeliness to Recommend

Pros

great software that enable productivity

Likeliness to Recommend

Pros

Daniel T.

Tracking projects made easy

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Automated Workflow

Notifications

Due Dates

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support