What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
2
Since last award
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Voice or Text Input
Scheduled Availability
Integration With CRM
Application Programming Interface
Personalized Service
Leads Generation
Knowledgebase
Learning and Adaptability
Workflow Processing
Multi-channel
Translation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Vendor Support
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Intercom Reviews
Ellen S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2021
Reporting and Templates Management Tool.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom simplicity of implementation and configuration.
What is your favorite aspect of this product?
Reaching the required previous conversations using the tool is very fast.
What do you dislike most about this product?
I dislike nothing on Intercom features performances.
What recommendations would you give to someone considering this product?
Great simple tool on reporting, finding specific previous conversations and easy tool to even the new users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Annette M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2021
Easy Messaging Software.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has clean easy interface for the user to understand very fast.
What is your favorite aspect of this product?
All Intercom features can be easily customized and very responsive options.
What do you dislike most about this product?
None for me to underline as a problem from the tool.
What recommendations would you give to someone considering this product?
Intercom its a easy and reliable to the sales and marketing people for quick and effective messaging with their various customers from different places.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Veronica P.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Excellent Sale Marketing Communication Tool.
Likeliness to Recommend
What differentiates Intercom from other similar products?
The tool ensure there is profitable communication between customers and the business.
What is your favorite aspect of this product?
Easy to set and the production of helpful leads.
What do you dislike most about this product?
None for the product that i can say.
What recommendations would you give to someone considering this product?
Intercom its an easy solution with effective communication within the business and the interface its simple to get started.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing