Intercom Logo Award Winner Product Badge
Intercom Logo Award Winner Product Badge
Intercom

Intercom

8.6 /10
Category
Intercom
8.6 /10

What is Intercom?

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Intercom won the following awards in the Customer Success category

Filter By

Intercom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intercom.

89 Likeliness to Recommend

3
Since last award

95 Plan to Renew

7
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intercom?

0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Includes Product Enhancements
  • Altruistic

Feature Ratings

Average 86

Surveys and Polling

89

Onboarding Workflow Management

88

Centralized Note Taking

86

CRM Integration

86

Account Health Tracking

86

Onboarding Portal

85

Reporting and Analytics

84

Customer Scorecards

84

Onboarding Collateral Management

83

Vendor Capability Ratings

Average 83

Business Value Created

88

Ease of Implementation

88

Availability and Quality of Training

87

Product Strategy and Rate of Improvement

86

Ease of IT Administration

85

Ease of Customization

85

Breadth of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

79

Quality of Features

77

Vendor Support

76

Intercom Reviews

Sean W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic product & support

Likeliness to Recommend

10 /10

What differentiates Intercom from other similar products?

Our business would not be the same without intercom

What is your favorite aspect of this product?

love how easy it is to use + to keep track of everything

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Highly recommend testing it out for your biz

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sathiyan R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Intercom is faster in customer resolutions

Likeliness to Recommend

10 /10

What differentiates Intercom from other similar products?

It has the FIN AI, which generates answers from the most relevant content sources like the knowledgebase and support articles and the website which it simplifies and resolves questions faster which saves us on the amount of time a support operator would take to resolve a question, a feature which other tools do not have and this sets intercoms to be more professional compared to other tools

What is your favorite aspect of this product?

I like the easy integration of the tool with Social media tools like Facebook, Instagram and Twitter to provide omnichannel communications, Intercom can easily be automated to collect customer feedback when the chat is closed and these feedback help us to improve customer support

What do you dislike most about this product?

Intercom is expensive to use for smaller businesses and the tool can affect the ROI, also setting up the knowledgebase of the tool is time consuming and requires a lot of step which takes more time of deploying the tool

What recommendations would you give to someone considering this product?

Yes, I would recommend the tool because it is fast and comes with better services compared to other providers

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Acts with Integrity

Raghu M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Intercom is super fast and easy to implement

Likeliness to Recommend

10 /10

What differentiates Intercom from other similar products?

Intercom have Messenger screensharing module which allows clients to share their screens with support operator for an easier resolution and helping the support agent to easily understand and identify the root cause of customer's issue

What is your favorite aspect of this product?

It is easy to build automations with no code visual editor of Intercom and at an affordable rates. Also the tool provides insights from each support operator and AI for training purposes and which helps us improve productivity

What recommendations would you give to someone considering this product?

Yes, I would recommend Intercom because it is easy to use and support a larger number of modules like marketing and customer support service

Pros

  • Reliable
  • Saves Time
  • Generous Negotitation
  • Helps Innovate

Most Popular Intercom Comparisons