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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Enables Productivity
- Includes Product Enhancements
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Surveys and Polling
Onboarding Workflow Management
Centralized Note Taking
CRM Integration
Account Health Tracking
Onboarding Portal
Reporting and Analytics
Customer Scorecards
Onboarding Collateral Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Vendor Support
Also Featured in...
Intercom Reviews
Sean W.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2024
Fantastic product & support
Likeliness to Recommend
What differentiates Intercom from other similar products?
Our business would not be the same without intercom
What is your favorite aspect of this product?
love how easy it is to use + to keep track of everything
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Highly recommend testing it out for your biz
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sathiyan R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Intercom is faster in customer resolutions
Likeliness to Recommend
What differentiates Intercom from other similar products?
It has the FIN AI, which generates answers from the most relevant content sources like the knowledgebase and support articles and the website which it simplifies and resolves questions faster which saves us on the amount of time a support operator would take to resolve a question, a feature which other tools do not have and this sets intercoms to be more professional compared to other tools
What is your favorite aspect of this product?
I like the easy integration of the tool with Social media tools like Facebook, Instagram and Twitter to provide omnichannel communications, Intercom can easily be automated to collect customer feedback when the chat is closed and these feedback help us to improve customer support
What do you dislike most about this product?
Intercom is expensive to use for smaller businesses and the tool can affect the ROI, also setting up the knowledgebase of the tool is time consuming and requires a lot of step which takes more time of deploying the tool
What recommendations would you give to someone considering this product?
Yes, I would recommend the tool because it is fast and comes with better services compared to other providers
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Acts with Integrity
Please tell us why you think this review should be flagged.
Raghu M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Intercom is super fast and easy to implement
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom have Messenger screensharing module which allows clients to share their screens with support operator for an easier resolution and helping the support agent to easily understand and identify the root cause of customer's issue
What is your favorite aspect of this product?
It is easy to build automations with no code visual editor of Intercom and at an affordable rates. Also the tool provides insights from each support operator and AI for training purposes and which helps us improve productivity
What recommendations would you give to someone considering this product?
Yes, I would recommend Intercom because it is easy to use and support a larger number of modules like marketing and customer support service
Pros
- Reliable
- Saves Time
- Generous Negotitation
- Helps Innovate
Please tell us why you think this review should be flagged.
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