Intercom Logo Award Winner Product Badge
Intercom Logo Award Winner Product Badge
Intercom

Intercom

9.1 /10
Category
Intercom
9.1 /10

What is Intercom?

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Company Details


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Awards & Recognition

Intercom won the following awards in the Chatbots category

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Intercom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intercom.

90 Likeliness to Recommend

2
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intercom?

1% Negative
1% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements
  • Enables Productivity

Feature Ratings

Average 88

Integration With CRM

88

Voice or Text Input

88

Application Programming Interface

88

Scheduled Availability

88

Personalized Service

88

Leads Generation

87

Learning and Adaptability

87

Knowledgebase

87

Workflow Processing

86

Multi-channel

86

Translation

85

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Business Value Created

89

Usability and Intuitiveness

88

Ease of Customization

87

Ease of IT Administration

87

Breadth of Features

86

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Quality of Features

85

Availability and Quality of Training

84

Vendor Support

80

Intercom Reviews

khalim s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

One of the best live chat tool for success

Likeliness to Recommend

10 /10

What differentiates Intercom from other similar products?

Intercom has the AI feature which you can use to easily build your chatbot and configure the tool to provide customer success to customers, also the tool has more features like product tour and tooltips that other tools does not offer

What is your favorite aspect of this product?

I like the User Interface, the pricing of the software and the customer support provided from the team, also the new integration of the tool with WhatsApp makes it better to reach to clients through WhatsApp

What do you dislike most about this product?

I only see the issue with the pricing of the tool but everything works as expected, support is not 24/7 so when you get issues on Weekend, you will have to wait until their working time to have it resolved

What recommendations would you give to someone considering this product?

If you have the budget for Intercom, it can be a great tool for success

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Sathiyan R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Intercom is faster in customer resolutions

Likeliness to Recommend

10 /10

What differentiates Intercom from other similar products?

It has the FIN AI, which generates answers from the most relevant content sources like the knowledgebase and support articles and the website which it simplifies and resolves questions faster which saves us on the amount of time a support operator would take to resolve a question, a feature which other tools do not have and this sets intercoms to be more professional compared to other tools

What is your favorite aspect of this product?

I like the easy integration of the tool with Social media tools like Facebook, Instagram and Twitter to provide omnichannel communications, Intercom can easily be automated to collect customer feedback when the chat is closed and these feedback help us to improve customer support

What do you dislike most about this product?

Intercom is expensive to use for smaller businesses and the tool can affect the ROI, also setting up the knowledgebase of the tool is time consuming and requires a lot of step which takes more time of deploying the tool

What recommendations would you give to someone considering this product?

Yes, I would recommend the tool because it is fast and comes with better services compared to other providers

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Acts with Integrity

Raghu M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Intercom is super fast and easy to implement

Likeliness to Recommend

10 /10

What differentiates Intercom from other similar products?

Intercom have Messenger screensharing module which allows clients to share their screens with support operator for an easier resolution and helping the support agent to easily understand and identify the root cause of customer's issue

What is your favorite aspect of this product?

It is easy to build automations with no code visual editor of Intercom and at an affordable rates. Also the tool provides insights from each support operator and AI for training purposes and which helps us improve productivity

What recommendations would you give to someone considering this product?

Yes, I would recommend Intercom because it is easy to use and support a larger number of modules like marketing and customer support service

Pros

  • Reliable
  • Saves Time
  • Generous Negotitation
  • Helps Innovate

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