What is HubSpot Service Hub?
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Workflow and Approval Management
Social Features
Role-Based Access
Version Control
Multiple File Type Support
AI Capabilities
Reporting and Analytics
Rich Text Editor
Configurable Knowledge Repository
Multi-Language Support
Intelligent Search
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
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HubSpot Service Hub Reviews
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Intuitive and easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Thomas P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Easy to use with a positive impact, cost hurts.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ease of use makes HubSpot worth it.
What is your favorite aspect of this product?
When it comes to reporting analytics and easily updating your content HubSpot is the best.
What do you dislike most about this product?
HubSpot makes it seem like it is the one-stop shop for everything, but we often have to implement Zapier to make the connections we need.
What recommendations would you give to someone considering this product?
Talk to a rep with all questions prepared to make sure it can accomplish everything you need it to.
Pros
- Reliable
- Trustworthy
- Client Friendly Policies
- Fair
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered
Sunil S.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
HubSpot is a fantastic product, features are great
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I think what differentiates HubSpot from other Service Hub providers is the excellent service by their support team. They always, I repeat, always help you with a solution. Their commendable knowledge of the product is of great help, whenever you might get stuck with something.
What is your favorite aspect of this product?
The ability to automate a variety of functions using Workflows is my favourite aspect of the tool. Helps save a lot of time.
What do you dislike most about this product?
None, as of now :)
What recommendations would you give to someone considering this product?
Go for it. It might look a bit pricey in the beginning, but it is definitely worth every penny.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy