What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Sales Engagement Platforms category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
7% Neutral
91% Positive

Pros

  • Trustworthy
  • Respectful
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 87

Pipeline Management

90

E-Mail Campaign Management

89

E-Mail Integration

89

Sales Analytics

87

Internal Sales Collaboration

87

Workflow Automation

87

CRM Integration

87

Conversation Coaching

86

Dialer Integration

84

Call Management

84

Omnichannel Campaign Management

84

Vendor Capability Ratings

Average 87

Business Value Created

90

Ease of Implementation

89

Usability and Intuitiveness

88

Breadth of Features

87

Quality of Features

87

Availability and Quality of Training

87

Ease of Data Integration

87

Ease of IT Administration

86

Vendor Support

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

HubSpot Sales Hub Reviews

Yatharth S.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Amazing features and great ease of use

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales hub has a lot of features that are not present in other products. This makes it easier to use and justifies the premium pricing.

What is your favorite aspect of this product?

My favourite aspect is how seamless the interface it. This makes it extremely comfortable to use

What do you dislike most about this product?

I think the pricing is a little too high, however the breadth of features it has makes it worth the price

What recommendations would you give to someone considering this product?

I would recommend everyone to develop a business case for HubSpot, and if it makes sense, go ahead and purchase it

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Effective Service

Jeffrey G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

We track and report sales through HubSpot Sales

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

We can better manage our funnels and understand the best conversion points of our customer base with the help of HubSpot. On top of that, we can control the flow of information on all our platforms.

What is your favorite aspect of this product?

It's really helpful to be able to match the right people with a client's case; It allows us to see exactly where we are in the process. It's convenient that you can upload images and client emails to your account and then use that folio to complete the quote. Although I haven't tried any other UI, this one seems to be very reliable and keeps everything in one place.

What do you dislike most about this product?

In my opinion, HubSpot as a whole could benefit from a market-specific B2C system. To manage our business-to-consumer customer base, I have had to independently develop numerous solutions using HubSpot technologies. It would be very beneficial if HubSpot's focus on the b2c market was the same as the b2b market.

What recommendations would you give to someone considering this product?

I really like how the platform works together and how easy it is to monitor your prospects. You can set up automated communications, reminders, tasks, and sequence flows, plus custom email templates. As a result, time is taken away from my day.

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Transparent

Souvik D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Best CRM available in the market

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub stands out because it’s easy to pick up and actually use day-to-day. It connects smoothly with marketing and CRM, so everything feels in one place. You get helpful tools like email tracking, automation, call logging, and pipeline visibility without the clunky learning curve. It’s built to help reps sell smarter, not harder, and scales well as teams grow.

What is your favorite aspect of this product?

I’d say the best part is how everything’s connected your emails, calls, deals, and contacts all live in one place. No jumping between tools, and the tracking/automation makes it way easier to focus on actual selling instead of busywork.

What do you dislike most about this product?

The biggest downside is that some of the more powerful features sit behind higher pricing tiers. It can feel limiting if you’re on the lower plans, and the add-ons can add up pretty quickly as your team grows.

What recommendations would you give to someone considering this product?

I’d say start with the free or lower-tier plan to get a feel for how it fits your workflow, then scale up as your team grows. Take advantage of the built-in training HubSpot offers it makes the learning curve way smoother. And be clear on which features you really need so you’re not overpaying.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Cons

  • Less Inspiring
  • Less Transparent

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