What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

84

Marketing Management

81

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

79

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of Implementation

82

Ease of IT Administration

82

Business Value Created

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Quality of Features

81

Ease of Customization

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Jon W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

A great step forward for CRMs!

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

We made the change after 7 years of working directly in Salesforce. Salesforce has a lot of depth and customization capabilities but that was not what we needed. We need a great CRM that can put us on a path to successful lead and client management. Due to a billing snafu, we were able to turn Hubspot around in about a weeks time (not what I would recommend by the way) but we made it happen. The team was great with being able to set us up on the path to success with training, help, and resources. We've moved into Hubspot for the majority of our sales and marketing needs cutting costs and other softwares.

What is your favorite aspect of this product?

My favorite aspect is the depth of features. I don't have to bounce around 3-4 pieces of software anymore. Hubspot is an amazing 1 stop shop for me. I have email, documents, quotes, etc all available at my fingertips. The best part it's all tracked! When it comes to integration they have some great ones. Vidyard is a recent fav!

What do you dislike most about this product?

There is not much I dislike as the way our salesforce was set up was rather clunky and cumbersome to use. If I can be critical some more flexibility on certain reports and dashboard views would be nice.

What recommendations would you give to someone considering this product?

This is a great product that you should put your eyes on if you're in the market for a CRM. They do not disappoint. Also, if you're using other software check for integrations or zaps as a lot of things exist to coincide.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pankaj Singh S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to use, and cost effective for organizations

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

Easy to use, easy to implement, easy and quick training. Lots of helping guides and very good support.

What is your favorite aspect of this product?

UI and UX and easy maintenance of data.

What do you dislike most about this product?

sometimes face bugs with lists.

What recommendations would you give to someone considering this product?

Go for it, if you are looking for your first CRM.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Richard B.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Great all-in-one product!

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

A bit more features on the marketing side.

What is your favorite aspect of this product?

The CRM integration.

What do you dislike most about this product?

That there is no pricing step between 50 and 800/month

What recommendations would you give to someone considering this product?

Know they are aiming to have you pay 10k/year for their product, but you can use a connector to use other tools and keep your costs down.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Cons

  • Charges for Enhancements
  • Vendor's Interest First
  • Less Generous

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