What is Gusto?
With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
89 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payroll Integration
Benefits Administration
Self Service Portal
User and Enrollment Management
Regulatory Compliance
Contributions and Payment Tracking
Claims Management
Archiving and Reporting
Provider Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
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Gusto Reviews
Nicole K.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2022
Easy to use and well integrated system
Likeliness to Recommend
What differentiates Gusto from other similar products?
I definitely think that Gusto was built to simplify the employees ability to access benefits details and navigate their payroll. Gusto operates with flexible modus operandi, as it adopts all specific calculations and processes as complex as they may be. Makes it easy to process and manage benefits, both in cases where we can import our existing benefits plans, or we can create a new one in line with the system's templates
What is your favorite aspect of this product?
The system specializes in hands-free payment processing, which means that we are only required to schedule remuneration data at the beginning of the process.
What do you dislike most about this product?
Gusto does not feature any activity dashboard. Gusto does not offer a free trial to help customers test out their features before committing.
What recommendations would you give to someone considering this product?
Gusto's payroll management and benefits administration can be described with three words - Simple, Automated, and Transparent.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Robert G.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
Unified platform with excellent payroll features
Likeliness to Recommend
What differentiates Gusto from other similar products?
I love the easy-to-use interface and the fact that no training is needed to use Gusto. With Gusto I'm able to offer benefits to employees like health insurance, retirement plans, and pay-as-you-go workers' compensation.
What is your favorite aspect of this product?
Gusto offers online employee onboarding tools, access to employee benefits, and more. It automatically handles local tax filings.
What do you dislike most about this product?
The profile creation option for employees can be expanded to enable employees submit more information about themselves to the HR team
What recommendations would you give to someone considering this product?
I can't imagine having a payroll experience better than the one Gusto offers. On top of payroll, it also has online tools to help you handle onboarding and offboarding, time and attendance, and benefits administration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Freya Rose P.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2022
Fantastic product that is continuing to innovate
Likeliness to Recommend
What differentiates Gusto from other similar products?
Great features, easy to use, and they are evolving with the clients needs
What is your favorite aspect of this product?
SO USER FRIENDLY
What do you dislike most about this product?
The time it takes to integrate and transition
What recommendations would you give to someone considering this product?
Consider the lengthy time it takes as someone who is moving from another platform, consider yourself lucky if you start with Gusto!
Pros
- Acts with Integrity
- Transparent
- Friendly Negotiation
- Performance Enhancing