What is Gusto?
With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
89 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payroll Integration
Benefits Administration
Self Service Portal
User and Enrollment Management
Regulatory Compliance
Contributions and Payment Tracking
Claims Management
Archiving and Reporting
Provider Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
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Gusto Reviews
Courtney K.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
Simple, transparent payroll and benefits system
Likeliness to Recommend
What differentiates Gusto from other similar products?
Employees can access company updates, edit personal information, view pay stubs, and clock in and out using Gusto app. Easy to create performance reviews, feedback surveys, and monitor raises to align with the overall budget.
What is your favorite aspect of this product?
Gusto provides step-by-step guide on processing payroll for employees. It helps to accurately set up compensation for our workers.
What do you dislike most about this product?
What I dislike about Gusto is the lack of eSignature. This feature can be very helpful and can help avoid use of a third-party app to sign documents electronically.
What recommendations would you give to someone considering this product?
One reason I would recommend Gusto to any organization is the Gusto Cashout feature that allows employees to access funds before payday, based on estimated amounts they have already earned
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kary M.
- Role: Operations
- Industry: Agriculture
- Involvement: End User of Application
Submitted Feb 2022
Good product
Likeliness to Recommend
What differentiates Gusto from other similar products?
Accessibility
What is your favorite aspect of this product?
Employee portal
What do you dislike most about this product?
I t support
What recommendations would you give to someone considering this product?
Have a good connection with the rep inside the company that can support you
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Patrick T.
- Role: Finance
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Pretty flawless
Likeliness to Recommend
What differentiates Gusto from other similar products?
Customizable reports and email reminders about running payroll. Customer service is very fast; i always get a response within 24 hours of emailing. Other powerful features include automated new hire reporting, digital paystubs and multiple pay schedules
What is your favorite aspect of this product?
Easy-to-use interface and step-by-step instructions for the onboarding process. It automatically saves fields so that i can come back and enter data later
What do you dislike most about this product?
The software updates were nit frequent but i appreciate that they were able to add the PTO requests feature in their last update
What recommendations would you give to someone considering this product?
Cloud-based tools like Gusto allow companies to stay agile and lean. It is easy-to-use and streamlines the payroll process
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing