What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Presence IM
Call Management
Mobility
Web & Desktop Conferencing
Analytics Reporting
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Steve S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2023
Good value, solid feature list
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
I've not seen another communications product as easy to use at this price point.
What is your favorite aspect of this product?
My favorite GoToConnect feature is the visual dialplan designer, which makes an easy task out of something that's taken me quite a bit of time with competing products.
What do you dislike most about this product?
UX: it's not always 100% clear where to click to get to a certain setting.
What recommendations would you give to someone considering this product?
Before porting phone numbers or making major committments, subscribe for a month or two and play around with the features with one line that isn't connected to anything mission-critical.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Matthew G.
- Role: Information Technology
- Industry: Chemicals
- Involvement: End User of Application
Submitted Jul 2023
The GoTo Unified Communications Platform You Need
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Its capacity for low code unified VoIP communication service is for sure its USP.
What is your favorite aspect of this product?
Its unified communication service capabilities, as it makes it a very effective all-in-one platform. That you can phone, conference, message from a single system is super convenient.
What do you dislike most about this product?
I just don't have complaints after migrating to this platform. Its been there when i need it both formally and informally.
What recommendations would you give to someone considering this product?
It is the GoTo Unified Communications Service that is all the rage nowadays. Worth every penny.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Praveen S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Easy to use. Very reliable service!
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
It offers great flexibility. I can make any change to my phone configuration though the easy-to-user admin portal. And Goto connect provides excellent technical support.
What is your favorite aspect of this product?
Mobility of using Goto Connect,
What do you dislike most about this product?
Ability to see on real time who is on a call.
What recommendations would you give to someone considering this product?
Its an excellent product and its very very easy to use. Sound quality is very good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing