What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Presence IM
Call Management
Mobility
Web & Desktop Conferencing
Analytics Reporting
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Lady Jennifer W.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Sep 2023
Fully featured system with comprehensive support.
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Integrated, many features without having to upgrade your plan. Help desk staff are very friendly and patient.
What is your favorite aspect of this product?
The great quality phone handsets provided without exorbitant pricing of other vendors. They arrive fully commissioned and work out of the box.
What do you dislike most about this product?
Takes a lot to learn how to use all the features.
What recommendations would you give to someone considering this product?
Make the most of the tech support that is readily available on your initial set up.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Praveen Man S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Fantastic Product! Very user friendly. Love it!
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Its very user friendly product and very easy to implement. We have very high volume of customers using it and have never complained once they started using it.
What is your favorite aspect of this product?
Unified communications from this product is awesome. I can answer my calls anywhere anytime.
What do you dislike most about this product?
There is nothing to dislike to this product.
What recommendations would you give to someone considering this product?
Try it and you would be disappointed. It integrates very well with other products like Microsoft Teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Konstantin F.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2023
Very easy use. Users are very satisfied.
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
How easy it is to use
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Go for it it is very easy to implement
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing