What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Role-Based Access
Artificial Intelligence Engine
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Gong Reviews
Jenna M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Gong is a great product! Very happy with it :)
Likeliness to Recommend
What differentiates Gong from other similar products?
I really haven't seen anything like Gong! This is the first time I have used a call recording tool, and I do not have any complaints.
What is your favorite aspect of this product?
I love that it provides action items after my calls. It's also been really helpful as I've only been with the company for a few months. We have a whole library of calls, or I can easily search a specific call if I'm looking to listen to a peer's call to learn how to run the conversation.
What do you dislike most about this product?
The only thing I've noticed is that the audio transcript is not always 100% accurate, but it is clear enough that I can gather any insights I need from it.
What recommendations would you give to someone considering this product?
I would definitely recommend taking advantage of the tool as much as possible! It's been so valuable to me so far, and I would highly recommend a tool like Gong.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nikhil J.
- Role: Consultant
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jul 2021
One of the best tool in its category!
Likeliness to Recommend
What differentiates Gong from other similar products?
The insights that Gong generates are great and very helpful! The analytics that are generated for the calls are eye opening and helps in making informed decisions.
What is your favorite aspect of this product?
The analytics and the AI generated transcripts!
What do you dislike most about this product?
I don't really have any complaints so far. I would like it if searching for calls could be made easier!
What recommendations would you give to someone considering this product?
It is a great product with not much wrong with it! It has loads of features specially the transcript feature which helps in quickly reaching to the part of the call you might find relevant.
Pros
- Acts with Integrity
- Transparent
- Continually Improving Product
- Caring
Cons
- Less Inspiring
- Commodity Features
- Less Effective Service
Jordan B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Number one tool I use
Likeliness to Recommend
What differentiates Gong from other similar products?
In addition to basic call recording, Gong provides analytics around length of talk tracks, time spent talking without the prospect contributing, and other metrics to help provide awareness and improve your presenting skills.
What is your favorite aspect of this product?
This in an incredible training tool. Being able to listen to calls from team members company wide takes away the former limitation of having to wait for real-life calls to listen and learn. Being able to search for keywords in call transcripts is also very useful in finding calls that relate to the specific training topic. As a sales rep, Gong was a major catalyst in my initial ramp up as I was able to pause, analyze, backtrack, etc at my own pace.
What do you dislike most about this product?
The audio transcription feature is very useful but falls a little short in terms of accuracy- it can depend on the call & speaker but I would estimate a 75-85% accuracy. Still pretty good though overall and definitely adds value.
What recommendations would you give to someone considering this product?
Keep access open across your team or company to provide the most value- Gong is great for revisiting your own calls and sharing with prospects but also has a ton of value as a training tool to hear different styles and learn from colleagues.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
