What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Role-Based Access
Artificial Intelligence Engine
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Gong Reviews
Ihasan J.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2023
A Great Software For Conversation Intelligence
Likeliness to Recommend
What differentiates Gong from other similar products?
What I think makes Gong different is the ability to handle both conversations intelligence and sales coaching
What is your favorite aspect of this product?
I like that deploying and using Gong is easy It comes with multiple capabilities - can handle conversation intelligence and sales coaching
What do you dislike most about this product?
No issues as Gong is great in all aspects
What recommendations would you give to someone considering this product?
I recommend Gong since it's affordable and resourceful as a business software
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Saadat C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2023
Great product
Likeliness to Recommend
What differentiates Gong from other similar products?
Great AI analytics on calls, making it an excellent coaching platform for sales reps
What is your favorite aspect of this product?
AI Coaching
What do you dislike most about this product?
perhaps the cost
What recommendations would you give to someone considering this product?
Most certainly if you have the budget
Pros
- Caring
- Saves Time
- Respectful
- Fair
Nestor W.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Excellent tool for improved comprehension
Likeliness to Recommend
What differentiates Gong from other similar products?
It might be challenging to build a remote sales staff, but Gong has changed the rules for us in that regard. The majority of the time spent in Gong by new salespeople is spent listening to calls and learning how to search for certain things in calls. Also, we automatically identify our 5-star demo calls on Slack so that the staff may hear them and be encouraged.
What is your favorite aspect of this product?
I like that it keeps our sales staff extremely effective. I appreciate the ability to submit scorecards and use them to instruct the team. Also, the ability to "search through call transcripts" is a fantastic approach to getting ready for our own demos. We can look up words in other people's demonstrations (such as the names of competitors) to see what was said there and include it in our own by searching for those words!
What do you dislike most about this product?
Sadly, there is no method to add the note taker when the customer schedules the appointment. However, the transcription still has some room for improvement. It would also be wonderful to have it available in languages other than English.
What recommendations would you give to someone considering this product?
Gong enables you to examine these sessions with your clients so that you can concentrate on what was said and consider the most effective approaches/strategies for advancing your dialogues. As a result, you can close agreements more quickly and for more money. This is something we think you should try.
Pros
- Reliable
- Effective Service
- Caring
- Client Friendly Policies
