What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Role-Based Access
Artificial Intelligence Engine
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Gong Reviews
Spencer C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great Product for Conversational Intelligence
Likeliness to Recommend
What differentiates Gong from other similar products?
not entirely sure, I havent done much research.
What is your favorite aspect of this product?
the user interface, the call analytics, the ease of use, audio and call recording transcripts are helpful, search functionality.
What do you dislike most about this product?
nothing at this point in time. it does what I need it to.
What recommendations would you give to someone considering this product?
great product to consider for any larger sales organizations for training purposes and to be able to go back and refresh sales reps memories.
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Unique Features
Matthew G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Amazing for recording, transcriptions, & coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
The fact it can join multiple video call platforms, quality of features, and the great email and pipelining tools. Automated coaching as well as analytics dashboard. Collaborator licenses are also key.
What is your favorite aspect of this product?
I know every call my team makes can be reviewed and coached on, reliably. It also helps me look at the pipeline and warns me about any issues via email. Finally, the customer success team there is top notch and trains our new employees and replies fast to requests.
What do you dislike most about this product?
Transcriptions for languages that are not english are not great or non existent but it is being worked on.
What recommendations would you give to someone considering this product?
Definitely trial it and you will see the impact right away.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Khristian T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Must have for Software Sales Reps!
Likeliness to Recommend
What differentiates Gong from other similar products?
The ease of use, accuracy of transcript, and UI/UX.
What is your favorite aspect of this product?
The ease of use.
What do you dislike most about this product?
I dislike nothing about this product.
What recommendations would you give to someone considering this product?
Spend time training your team on how to use it!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy