What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Role-Based Access
Artificial Intelligence Engine
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Gong Reviews
Luke G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Excellent features for coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
Great call recording and transcript quality, easy to share calls and provide call coaching and feedback. Mobile app is a bonus for listening to calls on the go
What is your favorite aspect of this product?
I really like the pipeline notification feature, sending you previous calls for upcoming meetings to quickly review if required
What do you dislike most about this product?
Nothing comes to mind! A great solution
What recommendations would you give to someone considering this product?
Perfect for call coaching and sales development
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Mike Y.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Nice UX and strong recording functionality.
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong does a good job of embedding itself into onboarding workflows which makes it a sticky product
What is your favorite aspect of this product?
Easy of use for reps
What do you dislike most about this product?
the current "action steps" gong pulls out isn't very "smart"
What recommendations would you give to someone considering this product?
Ensure change management is thought through before rolling out a call recording software
Pros
- Appreciates Incumbent Status
- Continually Improving Product
- Reliable
- Inspires Innovation
Cons
- Commodity Features
- Vendor Friendly Policies
- Less Efficient Service
Christopher R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
Best of Breed No Q/As
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong sets itself apart with it's ability to analyze sales conversations and provide insights to help teams improve their performance. Their AI-driven provides detailed analysis and feedback that is often difficult to obtain through traditional products like Salesloft that is bare bones in comparison.
What is your favorite aspect of this product?
The coaching and analytics capability of Gong is second to none. It is far and away the best in it's category. When you need conversation intelligence and especially when you are talking about a stand alone product, Gong is and should be your go-to.
What do you dislike most about this product?
The price point for a stand alone conversation intelligence product (and I realize that Gong is more than that), but can be a tough figure to swallow
What recommendations would you give to someone considering this product?
I would say in this day and age, depending on your tech stack, determine what you can do with and without. If you can take on the pricing of Gong and it makes sense within your existing stack, pull the trigger. That being said, and as much as I hate to say it, if you're building a stack from scratch or revamping one, there are ways to avoid the cost.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
