GoCardless Logo
GoCardless Logo
GoCardless

GoCardless

Composite Score
8.1 /10
CX Score
8.3 /10
Category
GoCardless
8.1 /10

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details


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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Feature Ratings

Average 89

Recurring Payments

97

POS Verification

96

Security

94

Credit Card Processing

90

Reporting Analytics

90

Digital Wallet Integration

88

Mobile Payments

88

Multi Currency

88

Customer Support

88

Integration With Accounting System

87

POS Integration

85

Vendor Capability Ratings

Average 86

Ease of IT Administration

92

Ease of Data Integration

91

Ease of Implementation

91

Vendor Support

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

82

Ease of Customization

80

GoCardless Reviews

Mark E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great way to take repeat payments

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

Getting setup with GoCardless and using the service was a faily easy process. When I looked at banks and other services, the process and cost looked a lot more complicated, which is why I went with GoCardless.

What is your favorite aspect of this product?

Once GoCardless is setup, you can invite your clients to connect, as soon as they do you can then start to set up the payment plans for your clients. You can create bespoke payments as well and standard plan that you can then add more than one client to.

What do you dislike most about this product?

Not a big dislike, but sometimes I would like the transactions to be shown differently from the way GoCardless provides. You have a list of payouts and pending, but it might be nice to have a bank style statement showing all transactions together.

What recommendations would you give to someone considering this product?

If you are not sure if you need to take Direct Debit payments, then this is a good way to start, you have no costs until you make a transaction, and the fees charged are not very high. Having clients on Direct Debit makes taking payments easier for me, and I have fewer clients to remind that they have an outstanding bill to pay.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Caring

Maggie L.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Excellent integration with Xero

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

The integration between GoCardless and Xero is incredible and saves a considerable amount of bookkeeping time. The fees for processing ACH payments are a nice change from the fees related to card payments from other payment processors. Great product for recurring payments.

What is your favorite aspect of this product?

Integration with Xero.

What do you dislike most about this product?

ACH payments are harder to refund than card payments. I think this is more an issue with ACH than anything to do with GoCardless.

What recommendations would you give to someone considering this product?

Give it a try!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Great subscription / repeat payment capabilities.

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Charges for Enhancements

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