GoCardless Logo
GoCardless Logo
GoCardless

GoCardless

Composite Score
8.1 /10
CX Score
8.3 /10
Category
GoCardless
8.1 /10

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details


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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Feature Ratings

Average 89

Recurring Payments

97

POS Verification

96

Security

94

Credit Card Processing

90

Reporting Analytics

90

Digital Wallet Integration

88

Mobile Payments

88

Multi Currency

88

Customer Support

88

Integration With Accounting System

87

POS Integration

85

Vendor Capability Ratings

Average 86

Ease of IT Administration

92

Ease of Data Integration

91

Ease of Implementation

91

Vendor Support

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

82

Ease of Customization

80

GoCardless Reviews

Tim D.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy and integrates nicely with accounting softwar

Likeliness to Recommend

8 /10

What differentiates GoCardless from other similar products?

Ease of use, integration

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Setting up direct debits can sometimes take a little long

What recommendations would you give to someone considering this product?

Understand what you are needing so you can fully utilize the features available

Pros

  • Performance Enhancing
  • Enables Productivity
  • Caring
  • Security Protects

Simon G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy to use and take regular payents

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

It seems a unique product in the market

What is your favorite aspect of this product?

just the ease of regular payments

What do you dislike most about this product?

Cant change original name

What recommendations would you give to someone considering this product?

Try it out

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Oshane H.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great to accept payments from bank accounts

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

It allows you to collect payments from your customers from ach, bank accounts.

What is your favorite aspect of this product?

I love that I can give my customers more options with Gocardless such as using their bank to make one time payments or recurring.

What do you dislike most about this product?

If processing times were a little quicker

What recommendations would you give to someone considering this product?

If you handle high-volume transactions that are difficult to accept via credit card and want to accept ACH payments, Gocardless is an excellent choice!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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