GoCardless Logo
GoCardless Logo
GoCardless

GoCardless

Composite Score
8.1 /10
CX Score
8.3 /10
Category
GoCardless
8.1 /10

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details


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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Feature Ratings

Average 89

Recurring Payments

97

POS Verification

96

Security

94

Credit Card Processing

90

Reporting Analytics

90

Digital Wallet Integration

88

Mobile Payments

88

Multi Currency

88

Customer Support

88

Integration With Accounting System

87

POS Integration

85

Vendor Capability Ratings

Average 86

Ease of IT Administration

92

Ease of Data Integration

91

Ease of Implementation

91

Vendor Support

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

82

Ease of Customization

80

GoCardless Reviews

Alish P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Regular Payments Made Easy with GoCardless

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

It has significantly decreased the amount of time I squander and, as a result, made me better lucrative. This is significant in my area of work because margins are quite tiny and the service I provide involves a monthly element, hosting, and software updates. When you use GoCardless, you can be quite certain that you will get the money you are owed each month as soon as a consumer commits to paying via Direct Debit.

What is your favorite aspect of this product?

I began using GC in 2018 when I was seeking a low-cost DD option. Banks, in my opinion, did not do it very well. I tested it for regular accounting costs and haven't looked back since. Setting up DDs is straightforward and safe, thanks to a superb signup procedure. Money is received on schedule and disbursed to me for about one business day. There are currently no fees for rejected purchases. The costs are quite low, even if they have now been informed that VAT must be imposed beginning this month. It is still an excellent value because it saves me administrative costs.

What do you dislike most about this product?

I don't see any disadvantages to using GoCardless. Confirmed regular payments cannot be revoked once received, however, this is a fault with the Direct Deposit technology, not with GoCardless. It would also be fantastic to get backup Card services. I realize it's incompatible with Going Cardless! There is nothing I would alter about GoCardless.

What recommendations would you give to someone considering this product?

If your company has a paid subscription or accepts regular payments, Go Cardless is a straightforward and valuable solution. I find it straightforward to set up and utilize, and my customers simply need to fill out a basic form. As a result of employing it, I've saved a lot of administrative time and concern. Because of this, I recommend GoCardless for any type of business that involves payment collection from clients or customers.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

yoko c.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

GoCardless specializes in the efficient processing

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

GoCardless specializes in the efficient processing of commercial invoices and direct debit payments. The GoCardless system is available globally and has the capacity to handle large volumes of recurring billing scenarios. It is designed to be used as a dashboard, allowing business owners to manage their customers and ensure that payments for goods and services are processed efficiently.

What is your favorite aspect of this product?

GoCardless provides the best payment and transfer automation, saving us time searching for invoices and allowing us to keep a proper balance while maintaining the highest level of security.

What do you dislike most about this product?

Nothing about GoCardless bothers me, but I would like to see more customization options in the free plan.

What recommendations would you give to someone considering this product?

I wholeheartedly recommend its use because there are no monthly fees and low transaction costs; you can try it out and see how it works.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Lingh F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

the best recurring payment system for businesses

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

GoCardless is the best recurring payment system for businesses because it enables them to make recurring payments whenever and wherever they want. Accounting firms, tech startups, and global subscription businesses all process transactions to provide easily accessible values.

What is your favorite aspect of this product?

It's simple to set up and use, accepts payments on time, and reconciles invoices to avoid delays or dissatisfaction from customers or employees. It significantly reduces the amount of time spent on administrative tasks.

What do you dislike most about this product?

We dislike receiving an e-mail informing us that a payment or mandate has been cancelled because it does not specify which client is involved, which must be searched for at the start of the session, which can be time-consuming if the correct signal is not available.

What recommendations would you give to someone considering this product?

I would recommend that anyone considering using GoCardless look into the integrations available through their accounting software. In my opinion, this is where GoCardless truly shines. More accounting software providers are supporting it and developing their own integrations as it grows in popularity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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