What is Dynamics 365 Field Service?
Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
89 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Field Service?
Pros
- Unique Features
- Respectful
- Caring
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Application Integration
Online Booking
Field Service Workflow Management
Billing and Invoice Management
Dispatch Management
Field Service Knowledge Management
Service Scheduling
Quotes and Estimates
Dashboards, Analytics and Reporting
Field Sales Enablement
GPS Tracking
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Data Integration
Dynamics 365 Field Service Reviews
Dale G.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Initial Implementation
Submitted Apr 2021
Personal pride with dedicated motivation
Likeliness to Recommend
What differentiates Dynamics 365 Field Service from other similar products?
The features seem to be never ending if you are willing to learn and apply yourself. Other products fail to provide the motivation that is so rewarding as you accomplish the ability to use this version.
What is your favorite aspect of this product?
There are so many new and different features that I am unable to pick a favorite as I really like them all for different reasons.
What do you dislike most about this product?
I do not see how you could dislike anything.
What recommendations would you give to someone considering this product?
You need to trust yourself and give it a try as you have nothing to lose. I will admit that it is difficult at times but way worth it in the long run.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic, doesn't disappoint!
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Jillian M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Apr 2021
Fantastic product.
Likeliness to Recommend
What differentiates Dynamics 365 Field Service from other similar products?
It’s usability.
What is your favorite aspect of this product?
Simplicity with the interface
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Do your research for what works best for your business, but Microsoft is always a reliable provider.
Pros
- Acts with Integrity
- Transparent
- Security Protects
- Helps Innovate
Cons
- Wastes Time