Data Quadrant Awards 2023
Field Service Management
SoftwareReviews names Jobber and Freshdesk as Field Service Management Data Quadrant Award Winners.
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Field Service Management
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
- |
- individual feature evaluations
- |
- emotional connection to products
30+ pages
Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Jobber
Jobber
Get the tools you need to get more jobs, impress your clients, and earn more money on every job.
8.5
Composite
Score
Composite
Score
+87
Emotional
Footprint
Emotional
Footprint
85%
Likeliness to
Recommend
Likeliness
to Recommend
Freshworks
Freshdesk
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
8.3
Composite
Score
Composite
Score
+79
Emotional
Footprint
Emotional
Footprint
90%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Freshdesk
Breadth of Features
Freshdesk
Business Value Created
ServiceTitan
Ease of Customization
Jobber
Ease of Data Integration
Freshdesk
Ease of IT Administration
Dynamics 365 Field Service
Ease of Implementation
Freshdesk
Product Strategy and Rate of Improvement
Dynamics 365 Field Service
Quality of Features
Freshdesk
Usability and Intuitiveness
Jobber
Vendor Support
Jobber
Vendor Capability Awards
Availability and Quality of Training
Freshdesk
Breadth of Features
Freshdesk
Business Value Created
ServiceTitan
Ease of Customization
Jobber
Ease of Data Integration
Freshdesk
Ease of IT Administration
Dynamics 365 Field Service
Ease of Implementation
Freshdesk
Product Strategy and Rate of Improvement
Dynamics 365 Field Service
Quality of Features
Freshdesk
Usability and Intuitiveness
Jobber
Vendor Support
Jobber
Other Evaluated Vendors
ServiceTitan
ServiceTitan
ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.
8.1
Composite
Score
Composite
Score
+75
Emotional
Footprint
Emotional
Footprint
90%
Likeliness to
Recommend
Likeliness
to Recommend
Skedulo
Skedulo
Skedulo is the platform for intelligent mobile workforce management. The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees. Skedulo offers enterprises and mid-market companies a mobile workforce management solution with robust integration capabilities.. With Skedulo, enterprises can unify their tech stacks and move trustworthy data across the organization with ease.
8.0
Composite
Score
Composite
Score
+77
Emotional
Footprint
Emotional
Footprint
81%
Likeliness to
Recommend
Likeliness
to Recommend
Workiz Inc
Workiz
Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.
7.9
Composite
Score
Composite
Score
+80
Emotional
Footprint
Emotional
Footprint
88%
Likeliness to
Recommend
Likeliness
to Recommend
Microsoft Corporation
Dynamics 365 Field Service
Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time.
7.7
Composite
Score
Composite
Score
+68
Emotional
Footprint
Emotional
Footprint
82%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
