Skedulo Customer Reviews 2024

Skedulo

6.8 /10

What is Skedulo?

Skedulo is the platform for intelligent mobile workforce management. The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees. Skedulo offers enterprises and mid-market companies a mobile workforce management solution with robust integration capabilities.. With Skedulo, enterprises can unify their tech stacks and move trustworthy data across the organization with ease.

Company Details

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Skedulo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Skedulo.

81 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Skedulo?

0% Negative

16% Neutral

84% Positive

Pros

Transparent
Helps Innovate
Includes Product Enhancements
Generous Negotitation

Cons

Under Delivered

Feature Ratings

Average 82

GPS Tracking

Service Scheduling

Dispatch Management

Field Service Knowledge Management

Field Sales Enablement

Dashboards, Analytics and Reporting

Field Service Workflow Management

Mobile App

Application Integration

Billing and Invoice Management

Online Booking

Vendor Capability Ratings

Average 79

Ease of Implementation

100

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support

Business Value Created

Skedulo Reviews

Birika N.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A Resourceful Field Service Management

Likeliness to Recommend

9 /10

What differentiates Skedulo from other similar products?

It is not only good in filed service management but also comes with some workforce management features

What is your favorite aspect of this product?

I like that Skedulo is multipurpose It is an affordable field service software It comes with powerful features.

What do you dislike most about this product?

It is not cheap and requires good resources

What recommendations would you give to someone considering this product?

I recommend Skedulo for both field service management and workforce management

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nancy M.

Role: Information Technology
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2021

Great app for mobile workforce reporting data

Likeliness to Recommend

7 /10

What differentiates Skedulo from other similar products?

Only looked at skedulo - this decision was made outside my work scope

What is your favorite aspect of this product?

mobile app

What do you dislike most about this product?

did not see a downside - yet was not involved after implementation

What recommendations would you give to someone considering this product?

Have a strong Prod owner

Pros

Performance Enhancing
Saves Time
Fair
Continually Improving Product

Chad S.

Role: Consultant
Industry: Government
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2021

Great product, easy to integrate, scalable

Likeliness to Recommend

7 /10

What differentiates Skedulo from other similar products?

Easy integration with any other platforms Unique implementation and scalability due to its native implementation on Salesforce or AWS

What is your favorite aspect of this product?

The AWS version built for scheduling Covid vaccination booking at scale

What do you dislike most about this product?

At the time, the admin console on AWS was not available to the end admin user

What recommendations would you give to someone considering this product?

It’s a very competitive product when you need high volume booking / scheduling capability

Pros

Performance Enhancing
Enables Productivity
Reliable
Unique Features

Cons

Vendor Friendly Policies
Less Friendly Negotiation

Skedulo

What is Skedulo?

Company Details

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Awards & Recognition

Skedulo Ratings

81 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Skedulo?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Skedulo Reviews

Birika N.

A Resourceful Field Service Management

Likeliness to Recommend

Pros

Nancy M.

Great app for mobile workforce reporting data

Likeliness to Recommend

Pros

Chad S.

Great product, easy to integrate, scalable

Likeliness to Recommend

Pros

Cons

Feature Ratings

GPS Tracking

Service Scheduling

Dispatch Management

Field Service Knowledge Management

Field Sales Enablement

Dashboards, Analytics and Reporting

Field Service Workflow Management

Mobile App

Application Integration

Billing and Invoice Management

Online Booking

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support

Business Value Created