Field Service Management (FSM) Software

Field Service Management

What is Field Service Management Software?

Field Service Management (FSM) software enables companies to manage their in-field resources and enhance communication between in-office employees and offsite workers. Helps optimize field service operations which is primarily used by companies that deliver, repair or clean at a client's location.

Common Features

  • Dispatch Management
  • Billing and Invoice Management
  • Service Scheduling
  • Mobile App
  • Quotes and Estimates
  • Dashboards, Analytics and Reporting
  • Field Service Workflow Management
  • Field Service Knowledge Management
  • Application Integration
  • Online Booking
  • GPS Tracking
  • Field Sales Enablement

Top Field Service Management (FSM) Software

2024 Data Quadrant Awards

2023 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 6
Next Award: Jun 2024

Top Field Service Management Software 2024

WorkTrek

WorkTrek

Composite Score
8.0 /10
CX Score
8.0 /10

WorkTrek is a cloud platform that assists maintenance teams, asset and facility managers, and technicians in streamlining and digitizing their fieldwork, maintenance, and asset management operations. It consolidates your asset data and keeps track of your upkeep activities, paperwork, history of services, spare parts, asset states, and prices. Additionally, it allows you to generate, allocate, and schedule work orders all in one location without having to deal with piles of paperwork.

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Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation
Badge Winner
Freshworks

Freshdesk

Composite Score
7.9 /10
CX Score
8.1 /10

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

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Pros

  • Inspires Innovation
  • Respectful
  • Helps Innovate
  • Continually Improving Product
Badge Winner
Field Nation

Field Nation

Composite Score
7.9 /10
CX Score
7.9 /10

Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.

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Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Cons

  • Under Delivered
Jobber

Jobber

Composite Score
7.7 /10
CX Score
7.9 /10

Get the tools you need to get more jobs, impress your clients, and earn more money on every job.

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Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements
Badge Winner
Badge Winner
ServiceTitan

ServiceTitan

Composite Score
7.6 /10
CX Score
7.7 /10

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

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Pros

  • Respectful
  • Friendly Negotiation
  • Performance Enhancing
  • Enables Productivity
Salesforce.com Inc

Salesforce Field Service

Composite Score
7.5 /10
CX Score
7.6 /10

Salesforce Field Service Software empowers your employees to deliver intelligent and connected service in the field. Field Service Software helps you: Improve first-visit resolution with Field Service; Boost employee productivity in the field; Automate appointment scheduling; Manage agents, dispatchers, and mobile workers; Get real-time visibility into all operations; Optimize mobile workforce allocation; and Keep customers updated at every step of the way.

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Pros

  • Inspires Innovation
  • Respectful
  • Helps Innovate
  • Performance Enhancing
Microsoft Corporation

Dynamics 365 Field Service

Composite Score
7.0 /10
CX Score
7.2 /10

Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time.

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Pros

  • Unique Features
  • Caring
  • Respectful
  • Fair
Workiz Inc

Workiz

Composite Score
7.0 /10
CX Score
7.2 /10

Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.

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Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair
Badge Winner

Products below are ineligible for awards due to insufficient recent reviews

Composite Score
8.0 /10
CX Score
8.4 /10

IFS Field Service Management Software is a true end-to-end solution that improves business efficiency, ensuring fast response times and real-time reactivity. From managing works orders, parts and assets to contracts, warranty, invoicing and billing, IFS brings you a complete, connected field service management software - so that you can deliver exceptional service to every customer, every time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
FieldEdge

FieldEdge

Composite Score
7.5 /10
CX Score
7.8 /10

FieldEdge is a field management service software for contractors that connects every part of your business on one simple, yet powerful system. Accessible from anywhere and updated in real-time, FieldEdge gives everyone on your team an extra edge, from the office to the field.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity