Skedulo Customer Reviews 2024

Skedulo

6.8 /10

What is Skedulo?

Skedulo is the platform for intelligent mobile workforce management. The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees. Skedulo offers enterprises and mid-market companies a mobile workforce management solution with robust integration capabilities.. With Skedulo, enterprises can unify their tech stacks and move trustworthy data across the organization with ease.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Skedulo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Skedulo.

81 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Skedulo?

0% Negative

16% Neutral

84% Positive

Pros

Transparent
Helps Innovate
Includes Product Enhancements
Generous Negotitation

Cons

Under Delivered

Feature Ratings

Average 82

GPS Tracking

Service Scheduling

Dispatch Management

Field Service Knowledge Management

Field Sales Enablement

Dashboards, Analytics and Reporting

Field Service Workflow Management

Mobile App

Application Integration

Billing and Invoice Management

Online Booking

Vendor Capability Ratings

Average 79

Ease of IT Administration

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Skedulo Reviews

Jan C.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Great alternative to SF Field Service Management

Likeliness to Recommend

8 /10

What differentiates Skedulo from other similar products?

Good value, supportive & accomodating implementation team.

What is your favorite aspect of this product?

User friendly UI, easy to train new users.

What do you dislike most about this product?

The mobile app requires a lot of improvement. It is useable but could be much better.

What recommendations would you give to someone considering this product?

Be very clear with your business as to what your expectations from the product are from the outset.

Pros

Enables Productivity
Trustworthy
Saves Time
Respectful

Skedulo

What is Skedulo?

Company Details

Need Assistance?

Awards & Recognition

Skedulo Ratings

81 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Skedulo?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Skedulo Reviews

Jan C.

Great alternative to SF Field Service Management

Likeliness to Recommend

Pros

Feature Ratings

GPS Tracking

Service Scheduling

Dispatch Management

Field Service Knowledge Management

Field Sales Enablement

Dashboards, Analytics and Reporting

Field Service Workflow Management

Mobile App

Application Integration

Billing and Invoice Management

Online Booking

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features