ServiceTitan Customer Reviews 2023

What is ServiceTitan?

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Company Details

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ServiceTitan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceTitan.

90 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceTitan?

8% Negative

0% Neutral

92% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 83

Dispatch Management

88

Dashboards, Analytics and Reporting

86

Service Scheduling

84

Online Booking

83

Mobile App

79

Field Service Workflow Management

79

GPS Tracking

79

Billing and Invoice Management

79

Field Sales Enablement

79

Application Integration

75

Field Service Knowledge Management

75

Vendor Capability Ratings

Average 75

Business Value Created

87

Usability and Intuitiveness

82

Ease of IT Administration

81

Breadth of Features

80

Ease of Implementation

79

Ease of Customization

77

Ease of Data Integration

75

Product Strategy and Rate of Improvement

75

Quality of Features

73

Availability and Quality of Training

69

Vendor Support

68

ServiceTitan Reviews

Dayla P.

Role: Consultant
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Platform reaching across the trades! 5 stars!

Likeliness to Recommend

10 / 10

What differentiates ServiceTitan from other similar products?

It encompasses manny facets of the home services industry. I have clients across the board in the trades using ServiceTitan. We can customize most workflows to help them best utilize the platform.

What is your favorite aspect of this product?

Tags. Marketing Pro. Task Management. Schedule Assistant

What do you dislike most about this product?

Memberships seem to cause hiccups for many users.

What recommendations would you give to someone considering this product?

Take the time to build it out before expecting perfection. Implementation matters.

Pros

Helps Innovate
Trustworthy
Unique Features
Efficient Service

Joe W.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Great, easy-to-use web-based interface!

Likeliness to Recommend

9 / 10

What differentiates ServiceTitan from other similar products?

No difficult software to download/install, just open a web browser and that's it

What is your favorite aspect of this product?

Ease of use, menus are in the right spots, and easy to look up into

What do you dislike most about this product?

Color scheme, no dark-mode

What recommendations would you give to someone considering this product?

Make sure you are using an updated browser

Pros

Performance Enhancing
Enables Productivity
Unique Features
Respectful

Kristin M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Highly Unreliable

Likeliness to Recommend

6 / 10

What differentiates ServiceTitan from other similar products?

It is consistently updating... each update is honestly just another major productivity draining glitch.

What is your favorite aspect of this product?

It is nice that when a customer calls in that you have serviced before all of their information is readily available.

What do you dislike most about this product?

GLITCHY GLITCHY GLITCHY.... Ease of use is not there at all.... permission based access is a wreck... it's just not something I would want to use again... I would honestly turn down a job offer if they use this solution...

What recommendations would you give to someone considering this product?

PLEASE look into all options available... Please do as you are now and read reviews... Speak with your team who will be end users and ask them how they feel about this product and others they have used before.

Cons

Less Caring
Less Respectful
Security Frustrates

ServiceTitan

ServiceTitan

What is ServiceTitan?

Company Details

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ServiceTitan Ratings

90 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love ServiceTitan?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ServiceTitan Reviews

Dayla P.

Platform reaching across the trades! 5 stars!

Likeliness to Recommend

Pros

Joe W.

Great, easy-to-use web-based interface!

Likeliness to Recommend

Pros

Kristin M.

Highly Unreliable

Likeliness to Recommend

Cons

Feature Ratings

Dispatch Management

Dashboards, Analytics and Reporting

Service Scheduling

Online Booking

Mobile App

Field Service Workflow Management

GPS Tracking

Billing and Invoice Management

Field Sales Enablement

Application Integration

Field Service Knowledge Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Vendor Support