Microsoft Corporation

Dynamics 365 Commerce

7.7 /10

16 Reviews Write a Review

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What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details

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Awards & Recognition

Dynamics 365 Commerce won the following awards in the Retail POS category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

12 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

88 Likeliness to Recommend

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative

7% Neutral

93% Positive

Pros

Reliable
Trustworthy
Unique Features
Caring

Feature Ratings

Average 84

Employee Management

PCI and EMV Compatible

Sales Transactions

Cash Register Point of Purchase Devices

Employee Mobile

Loyalty Program

Analytics and Reporting

Inventory Control

Customer Account Management

Online Integrations Web Store

Pricing Promotions

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training

Also Featured in...

Retail Management

Score 7.7

View Dynamics 365 Commerce in this category (opens in a new tab)

Dynamics 365 Commerce Reviews

Florence S.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Efficient Retail Management Program

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Commerce from other similar products?

Dynamics 365 Commerce brings advanced managerial prospect in a company, which allows proper planning and computation, that facilitates budgeting. Also, Dynamics 365 Commerce has the accounting option, as a form of recording payments and other technical management aspect.

What is your favorite aspect of this product?

Dynamics 365 Commerce has cloud space, where transactions, marketing and other communication means are well set and outlined. Again, Dynamics 365 Commerce support online payments, like the PayPal and other methods.

What do you dislike most about this product?

Dynamics 365 Commerce has sustainable online mechanisms, and all of them holds communications and other transactions efficiently. The proficiency of Dynamics 365 Commerce makes it likeable and consistent.

What recommendations would you give to someone considering this product?

Dynamics 365 Commerce is a helpful retail management application, which is proficient and considerate. Again, online payments are supported and transactions made through the help of Dynamics 365 Commerce.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Our users were slow to adapt but now it's great.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Eduardo E.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Convenient purchase smart virtual tool.

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Commerce from other similar products?

Product descriptions and pictures to make intuitive orders.

What is your favorite aspect of this product?

Graphical menus helps to make decisions.

What do you dislike most about this product?

Maybe the cost.

What recommendations would you give to someone considering this product?

Easy and convenient tool to use.

Pros

Reliable
Enables Productivity
Effective Service
Caring

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dynamics 365 Commerce Ratings

88 Likeliness to Recommend

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail Management

Dynamics 365 Commerce Reviews

Florence S.

Efficient Retail Management Program

Likeliness to Recommend

Pros

Our users were slow to adapt but now it's great.

Likeliness to Recommend

Pros

Eduardo E.

Convenient purchase smart virtual tool.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Employee Management

PCI and EMV Compatible

Sales Transactions

Cash Register Point of Purchase Devices

Employee Mobile

Loyalty Program

Analytics and Reporting

Inventory Control

Customer Account Management

Online Integrations Web Store

Pricing Promotions

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training