What is Dialpad Sell?
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero.
Company Details
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Get AssistanceDialpad Sell Ratings
Real user data aggregated to summarize the product performance and customer experience.
87 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Sell?
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Client's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Power/Progressive Dialer
Analytics and Reporting
Preview Dialer
Call Management
Contact List Management
Interactive Voice Response (IVR) and Call Flow Designer
Campaign Control Management
CRM Integration
Predictive Dialer
Omnichannel Integration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Dialpad Sell Reviews
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Excellent all around solution
Likeliness to Recommend
What differentiates Dialpad Sell from other similar products?
Dialpad is very flexible. You can use it as your main company line's switch board, each user from different departments can have a soft phone number, you can use it for coaching, round-robin inbound calls, integrate into other tools, etc. Overall its a well built solution.
What is your favorite aspect of this product?
The flexibility when it comes to phone numbers. You can assign different or multiple numbers to users with area codes you're looking for, we can call international numbers, we can round-robin inbound calls, and listen to recordings. Its a great platform.
What do you dislike most about this product?
Would love for users to be able to listen to other users call live to provide live coaching. I've used other tools in the past that have this funcationality.
What recommendations would you give to someone considering this product?
Reach out to them for a demo!
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
Scott H.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2023
Sales will love Dialpad!
Likeliness to Recommend
What differentiates Dialpad Sell from other similar products?
We needed a solution that was able to host our main line, integrate with Outreach.io, and offer softphones to anyone else in the company. Dialpad was the solution and I'm happy they were as they have a great product. It's very flexible, you can accomplish most things you need from a dialer perspective, and its UI is very clean. Overall extremely happy.
What is your favorite aspect of this product?
The fact it was able to meet all our use cases was a major plus. As an admin, I love the simplicity. And my users love the same. Click-to-dial functionality integrated with Outreach.io is a time saver, and then recording voice and transcripts are a huge coaching tool.
What do you dislike most about this product?
I'd love the ability to "local dial", as in say I'm calling a 303 area code then my caller ID would show up as a 303, or if I call a 949 area code, then my caller id would show up as 949. Other tools offer this spoofing feature, and it really did lead to more phone pickups when cold calling.
What recommendations would you give to someone considering this product?
Demo it before buying!
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Inspires Innovation
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Sell with Dialpad!
Likeliness to Recommend
What differentiates Dialpad Sell from other similar products?
I've used other solutions in the past and Dialpad is by far the most polished. You have so much flexibility with this tool around user setup, offices, different main lines, routing, round-robin, recording, virtual assistant, out-of-office messages, etc. It is amazing! Love as an Admin I can just set it up, then setup team leads to handle their team's settings however they'd like.
What is your favorite aspect of this product?
The flexibility is my favorite aspect. I don't think there's been a time I haven't reached out to Dialpad and couldn't accomplish what I wanted to do. One thing I'd love the ability to use Dialpad's desktop application, but rather than being assigned a unique Dialpad number, we'd like to use our personal Cell Phone number (i.e. you use Dialpad for all its great features, click-to-dial, etc, but on the receiving end the number looks like you're calling from your personal number). That would be amazing.
What do you dislike most about this product?
Sometimes the desktop app can be buggy and your settings reset. Kind of a pain to have to fix your settings once a month, but not a deal breaker.
What recommendations would you give to someone considering this product?
Try before you buy!
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Saves Time