What is Constant Contact?
Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
99 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Trustworthy
- Security Protects
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Email Marketing Automation
Marketing Project Management
Customer Journey Modelling
Marketing Analytics
Marketing Asset Management
Mobile Marketing Management
Social Media Marketing Management
Recommended Best Action
Opportunity Pipeline Tracking
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of Implementation
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Email Marketing
Score 8.6
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Marketing Platforms - Midmarket
Score 8.1
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Customer Relationship Management - Midmarket
Score 8.0
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Constant Contact Reviews
Jordan V.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2021
A great product for small businesses that need CRM
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
The price point for the features included.
What is your favorite aspect of this product?
The price point is great for the all-inclusive features.
What do you dislike most about this product?
The features and builders can be a little clunky at times.
What recommendations would you give to someone considering this product?
Communicate super clearly with the onboarding team and they will make your transition much easier.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Fernando C.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2021
Great tool for lead management and automation
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Cost benefits and ease of operations would be my first answer.
What is your favorite aspect of this product?
I enjoy our CRM workflow using this software.
What do you dislike most about this product?
I have a few issues with the email builder tool.
What recommendations would you give to someone considering this product?
It's a great tool for any small to enterprise size company, the costs are really fair and the returns on investment are on point.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Slower Product Innovation
Pedro G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Aug 2021
Very good product, maybe one of the best
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It's a very complete product. The cost can be high, but for the amount of stuff that is delivered, it's fantastic.
What is your favorite aspect of this product?
Versatility of features and quality of functions. Within the app we can do much more than the basics.
What do you dislike most about this product?
At first the program is not very intuitive. I believe that even passing the learning stage was complicated to use, but throughout the experience it became an essential tool.
What recommendations would you give to someone considering this product?
It may seem expensive and complicated at first, but the product doesn't disappoint. It delivers everything promised and with great quality.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing