What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConnectWise Automate Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ConnectWise Automate.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Respectful
- Reliable
- Security Protects
- Acts with Integrity
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Server Provisioning
Compliance Monitoring
Process Automation
Task Monitoring
Patching Automation
Backup
Remediation
Audit Trail
Server Configuration Monitoring
Task Scheduling
Integration w/3rd Party Tools
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
ConnectWise Automate Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
The Best RMM I've Tried So Far
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Saves Time
Rommel L.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Great product Great features Cost effective
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
I`m not quite sure about the differences as we don`t have any applications before.
What is your favorite aspect of this product?
The remote and patching are both easy to use and can do automate which is very great to have. Installing and uninstalling the application is hassle-free. Activating and managing the Bitlocker key made it easier. Automating the patch deployment and approval helps a lot.
What do you dislike most about this product?
There are times that the remote will not work as the agent is not running even though the machine is online/internet. Bugs every now and then for some task/action. Slow response/hot patching for the bug/issue
What recommendations would you give to someone considering this product?
Faster hot patch deployment for the bugs and faster response for any issue
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Very powerful once you get familiar with it
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Vendor's Interest First
- Under Delivered