ConnectWise Automate
7.7 / 10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

86 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

4% Negative
12% Neutral
84% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 81

Real User Monitoring

87

Remote NOC, SOC, Helpdesk Integration

86

Remote Control

86

Discovery

83

Process Automation

83

Patch Management

81

Mobile Device Management

81

Network Management

80

Support for IoT Devices

80

Endpoint Backup

78

Anti Malware Signature Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

90

Ease of IT Administration

87

Breadth of Features

80

Usability and Intuitiveness

80

Vendor Support

80

Quality of Features

79

Ease of Implementation

77

Ease of Data Integration

75

Product Strategy and Rate of Improvement

75

Ease of Customization

74

Availability and Quality of Training

69

ConnectWise Automate Reviews

Paul A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

ConnectWise Automate is a powerful tool t

Likeliness to Recommend

9 / 10

What differentiates ConnectWise Automate from other similar products?

Automation Customized Alerting Connectwise Manage integration

What is your favorite aspect of this product?

If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.

What do you dislike most about this product?

The fat client is not stable but they are working on a web client The web client doesn't have all the features as the fat client ConnectWise Automate Support not always the fastest at resolving known issues

What recommendations would you give to someone considering this product?

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Altruistic
  • Acts with Integrity

Garry T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Robust Remote Monitoring and Management

Likeliness to Recommend

10 / 10

What differentiates ConnectWise Automate from other similar products?

Scripting Tools, ConnectWise Integration

What is your favorite aspect of this product?

Comprehensive Patch Management Capabilities

What do you dislike most about this product?

Steep Learning Curve for Non-Technical Users

What recommendations would you give to someone considering this product?

Do the ConnectWise home training.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service

Ethan C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Powerful automation tool

Likeliness to Recommend

10 / 10

What differentiates ConnectWise Automate from other similar products?

Power of automation

What is your favorite aspect of this product?

Automation and scripting

What do you dislike most about this product?

Hard to learn about all features

What recommendations would you give to someone considering this product?

Invest time into certs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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