ConnectWise Automate
7.0 / 10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

84 Likeliness to Recommend

92 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

5% Negative
13% Neutral
82% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Cons

  • Vendor's Interest First

Feature Ratings

Average 77

Remote Control

86

Remote NOC, SOC, Helpdesk Integration

85

Real User Monitoring

83

Discovery

80

Process Automation

79

Support for IoT Devices

77

Patch Management

77

Network Management

76

Mobile Device Management

74

Endpoint Backup

74

Anti Malware Signature Detection

72

Vendor Capability Ratings

Average 75

Business Value Created

87

Ease of IT Administration

83

Usability and Intuitiveness

78

Breadth of Features

77

Vendor Support

77

Quality of Features

75

Ease of Implementation

72

Ease of Data Integration

70

Product Strategy and Rate of Improvement

70

Ease of Customization

66

Availability and Quality of Training

59

ConnectWise Automate Reviews

Adam H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Lots of features. Famously hard to initially setup

Likeliness to Recommend

8 / 10

What differentiates ConnectWise Automate from other similar products?

More customization, breadth of features, especially monitoring / backend admin

What is your favorite aspect of this product?

The backend administrator features. Screenconnect integration

What do you dislike most about this product?

The deployment/ discovery tool is hit or miss

What recommendations would you give to someone considering this product?

You’ll likely want to get a third party expert to set it up / complete initial config

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Craig S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazing Automation and Patch Management

Likeliness to Recommend

10 / 10

What differentiates ConnectWise Automate from other similar products?

Connectwise is the top dog for MSPs and Automate is well known by a lot. I personally love the UI, probably because I've known it forever now

What is your favorite aspect of this product?

Creating automation scripts and patch management. There is so much it does

What do you dislike most about this product?

Sometimes it can be a bit clunky and take awhile for things to load. I really don't like that the fat client(installed app) and the web version don't have the same features. For instance, in the web UI version they have a new AI tool to create scripting which is awesome but you can't utilize it in the fat client and the web UI doesn't have the ability to retire agents and some other things that the fat client has. I pretty much live in the fat client because it has more available.

What recommendations would you give to someone considering this product?

I don't have any references to pricing myself but I hear it's expensive but I know if you can afford it that CW Automate is amazing. Their support has been pretty bad over the years though so I primarily rely on MSP Geek chats in discord/slack. If you are going to use Automate you must join that so others using it will be able to help you out.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Respectful

Cons

  • Wastes Time
  • Vendor Friendly Policies

Ian B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

ConnectWise Automate Is our Number One Tool

Likeliness to Recommend

9 / 10

What differentiates ConnectWise Automate from other similar products?

Connectwise Automate is able to offer way more features for a better price per agent. You can have different setups of the configuration, such as on premise environment or services as a service in the cloud. They have been around for a long time and their longevity is a great comfort.

What is your favorite aspect of this product?

Being able to script tasks that would otherwise take much longer to try and push. They have a great scripting schedule and are able to have third party apps now. The patching has made us much more secure and effective at keeping the agents protected.

What do you dislike most about this product?

The updates do not seem to be released to often and we were hoping they would update the on-premise interface. Engineers have a hard time learning and then using all the features of automate. The cases from support have gotten stagnate at times and we have had to push them to get a resolution.

What recommendations would you give to someone considering this product?

Learn the best configuration settings before going live. Test with different setups if you can and see if they are producing what you are trying to achieve. Work with the connectwise support staff and take the courses in the university to get up to speed on using the product. Have your engineers pass some of the courses before you let them administrate it.

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Respectful

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