What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

88 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

6% Negative
13% Neutral
81% Positive

Pros

  • Respectful
  • Includes Product Enhancements
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 85

Assessment

91

Validation

89

Notifications

87

Automation

86

Third Party Application Patching

86

Approval Process

86

Reporting

85

Scheduling

84

Testing

82

Deployment

80

Management Console

80

Vendor Capability Ratings

Average 80

Breadth of Features

89

Business Value Created

86

Ease of Data Integration

86

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

76

Ease of Implementation

75

Ease of Customization

75

Vendor Support

71

ConnectWise Automate Reviews

Paul A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

ConnectWise Automate is a powerful tool t

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Automation Customized Alerting Connectwise Manage integration

What is your favorite aspect of this product?

If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.

What do you dislike most about this product?

The fat client is not stable but they are working on a web client The web client doesn't have all the features as the fat client ConnectWise Automate Support not always the fastest at resolving known issues

What recommendations would you give to someone considering this product?

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Altruistic
  • Acts with Integrity

Ethan C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Powerful automation tool

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Power of automation

What is your favorite aspect of this product?

Automation and scripting

What do you dislike most about this product?

Hard to learn about all features

What recommendations would you give to someone considering this product?

Invest time into certs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Garry T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Robust Remote Monitoring and Management

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Scripting Tools, ConnectWise Integration

What is your favorite aspect of this product?

Comprehensive Patch Management Capabilities

What do you dislike most about this product?

Steep Learning Curve for Non-Technical Users

What recommendations would you give to someone considering this product?

Do the ConnectWise home training.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service