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ConnectWise

ConnectWise Automate

Composite Score

7.3 /10

CX Score

7.1 /10

32 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

5% Negative

16% Neutral

79% Positive

Pros

Respectful
Enables Productivity
Acts with Integrity
Transparent

Feature Ratings

Average 83

Assessment

Validation

Automation

Third Party Application Patching

Approval Process

Reporting

Notifications

Scheduling

Deployment

Testing

Management Console

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Data Center Automation

Score 7.8

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Remote Monitoring and Management

Score 7.7

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

Alexander S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

A good use case but not a unique product

Likeliness to Recommend

7 /10

What differentiates ConnectWise Automate from other similar products?

Being able to integrate with the psa and use of screenconnect as primary connection surface and the ability to backstage.

What is your favorite aspect of this product?

Not impeding business with management of endpoints

What do you dislike most about this product?

The difficulty is in using groups

What recommendations would you give to someone considering this product?

Its great for needs to manage a device without end user inputs

Pros

Saves Time
Respectful
Reliable
Performance Enhancing

Cons

Leverages Incumbent Status
Inhibits Innovation
Slower Product Innovation

Paul A.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

ConnectWise Automate is a powerful tool t

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Automation Customized Alerting Connectwise Manage integration

What is your favorite aspect of this product?

If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.

What do you dislike most about this product?

The fat client is not stable but they are working on a web client The web client doesn't have all the features as the fat client ConnectWise Automate Support not always the fastest at resolving known issues

What recommendations would you give to someone considering this product?

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate.

Pros

Helps Innovate
Inspires Innovation
Altruistic
Acts with Integrity

Callum T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Powerful and capable product.

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

The automation capabilities

What is your favorite aspect of this product?

Scripting and automation tools

What do you dislike most about this product?

Learning curve.

What recommendations would you give to someone considering this product?

Invest time into setting up the product especially patching.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

ConnectWise Automate

What is ConnectWise Automate?

Company Details

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ConnectWise Automate Ratings

86 Likeliness to Recommend

89 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Assessment Assessment of patches, for consideration of enterprise deployment​.

Validation Validation (manual or automated) of patch installation success.

Automation Automation of patch deployment, including the deployment and installation processes.

Third Party Application Patching Patching of third party applications in addition to systems.

Approval Process Ability to provide approval for the release and deployment of patches​.

Reporting Automation of patch deployment, including the deployment and installation processes.

Notifications Alerts on the availability of patches.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Deployment Wide deployment of patches to targeted systems​.

Testing Logging of test results, in preparation for approval.

Management Console A single console that allows the management of the entire patch management process​.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Data Center Automation

Remote Monitoring and Management

ConnectWise Automate Reviews

Alexander S.

A good use case but not a unique product

Likeliness to Recommend

Pros

Cons

Paul A.

ConnectWise Automate is a powerful tool t

Likeliness to Recommend

Pros

Callum T.

Powerful and capable product.

Likeliness to Recommend

Pros

Feature Ratings

Assessment

Validation

Automation

Third Party Application Patching

Approval Process

Reporting

Notifications

Scheduling

Deployment

Testing

Management Console

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Vendor Support