What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
93 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Respectful
- Includes Product Enhancements
- Reliable
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Assessment
Validation
Notifications
Automation
Third Party Application Patching
Approval Process
Reporting
Scheduling
Testing
Deployment
Management Console
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Vendor Support
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ConnectWise Automate Reviews
Rommel L.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Great product Great features Cost effective
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
I`m not quite sure about the differences as we don`t have any applications before.
What is your favorite aspect of this product?
The remote and patching are both easy to use and can do automate which is very great to have. Installing and uninstalling the application is hassle-free. Activating and managing the Bitlocker key made it easier. Automating the patch deployment and approval helps a lot.
What do you dislike most about this product?
There are times that the remote will not work as the agent is not running even though the machine is online/internet. Bugs every now and then for some task/action. Slow response/hot patching for the bug/issue
What recommendations would you give to someone considering this product?
Faster hot patch deployment for the bugs and faster response for any issue
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
ANCA O.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Integration
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Easy to collect alerts into ConnectWise Manage and set workflow rules
What is your favorite aspect of this product?
Reporting and integration with other systems.
What do you dislike most about this product?
The scripting part and network monitoring are a bit more difficult.
What recommendations would you give to someone considering this product?
Test and see if it fits your business needs.
Pros
- Respectful
- Efficient Service
- Reliable
- Enables Productivity
Dean N.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Dec 2021
God all round support and access tool
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
It is a professional service which provides automation of the highest standard.
What is your favorite aspect of this product?
Takes care of its own updates Technical documentation is very good IT support
What do you dislike most about this product?
needs to be more simplistic and have better support needs to lear fast as its a new-ish business.
What recommendations would you give to someone considering this product?
If you have a managed service provider business, I would recommend definitely to look at Automate
Pros
- Caring
- Respectful
- Generous Negotitation
- Includes Product Enhancements
Cons
- Less Productive