What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
86 Likeliness to Recommend
88 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Reliable
- Respectful
- Includes Product Enhancements
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Alerting
Power and Cooling
Security
Environmental Monitoring
Incident Response Support
System Monitoring
Energy Consumption
Reporting
Batch Processing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Customization
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ConnectWise Automate Reviews
Chris L.
- Role: C-Level
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted May 2021
Easy to use and a great price highly satisfied
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Its a simple program to use
What is your favorite aspect of this product?
Everything
What do you dislike most about this product?
Nothing it's great
What recommendations would you give to someone considering this product?
Its a great product to have and it's a great time saver
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2020
Easy to use, lacking features
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
It's simplicity in use
What is your favorite aspect of this product?
The ease of use
What do you dislike most about this product?
The lack of features
What recommendations would you give to someone considering this product?
It's a great place to start, yet it lacks the features of other tools, such as Kaseya VSA.
Pros
- Respectful
- Fair
- Transparent
- Friendly Negotiation
Cons
- Less Effective Service
Ryan T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Great RMM tool!
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
The remote connection tool - ScreenConnect
What is your favorite aspect of this product?
The functionality and the ease of use to obtain the relevant information quickly and efficiently
What do you dislike most about this product?
The SNMP monitoring needs a lot more work put into it to make it work
What recommendations would you give to someone considering this product?
Look no further...
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service