What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Get AssistanceConnectWise Automate Ratings
Real user data aggregated to summarize the product performance and customer experience.
86 Likeliness to Recommend
88 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Reliable
- Respectful
- Includes Product Enhancements
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Alerting
Power and Cooling
Security
Environmental Monitoring
Incident Response Support
System Monitoring
Energy Consumption
Reporting
Batch Processing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Customization
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ConnectWise Automate Reviews
james l.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
excellent product with comprehensive features
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
customizability and breadth of features
What is your favorite aspect of this product?
gives concise overviews of systems managed and monitored by automate
What do you dislike most about this product?
steep learning curve
What recommendations would you give to someone considering this product?
recommended product but take the time to learn in a non-production environment.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Cons
- Slower Product Innovation
Matthew D.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Expensive, unintuitive, over promised,poor support
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Connectwise Automate offers extensive integration with Connectwise Manage PSA
What is your favorite aspect of this product?
Integration with Connectwise Manage and Bitdefender Gravity zone
What do you dislike most about this product?
The product is needlessly difficult to understand. The support team are also rarely knowledgeable. The result is that we have under utilised the platform significantly and wasted our investment.
What recommendations would you give to someone considering this product?
Be prepared to invest in independent, 1 to 1 deployment support. Do not opt for the group based deployment support option.
Pros
- Respectful
- Security Protects
- Reliable
- Includes Product Enhancements
Cons
- Slower Product Innovation
- Less Efficient Service
- Less Effective Service
Bradley F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Good software but could be improved.
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
I haven’t used similar products before.
What is your favorite aspect of this product?
The ease of connecting remotely
What do you dislike most about this product?
The many many sub menu’s
What recommendations would you give to someone considering this product?
The product sells itself.
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Inspires Innovation