Conga

Conga Contracts

7.3 /10

What is Conga Contracts?

Conga Contracts is a hybrid contract lifecycle management (CLM) solution that helps organizations to generate, track, maintain and report on different business contracts. With our intelligent contracts solution, it’s easier than ever to draft, negotiate, approve, store, and analyze every agreement.

Company Details

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Awards & Recognition

Conga Contracts won the following awards in the Contract Lifecycle Management category

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1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Conga Contracts Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Conga Contracts.

74 Likeliness to Recommend

1
Since last award

89 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Conga Contracts?

10% Negative

9% Neutral

81% Positive

Pros

Friendly Negotiation
Inspires Innovation
Transparent
Client's Interest First

Feature Ratings

Average 77

E-Signature

Workflow

Contract Authoring

Clause Management

Contract Approval

Reporting Analytics

Integration

Searchable Repository

Redlining

OCR Support

Obligation Management

Vendor Capability Ratings

Average 75

Ease of Implementation

Ease of Data Integration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Conga Contracts Reviews

Samarth C.

Role: Vendor Management
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Great product and great customization!

Likeliness to Recommend

10 /10

What differentiates Conga Contracts from other similar products?

Ease of integrating signature and storage of contracts all in one place.

What is your favorite aspect of this product?

Conga gives good user support and has a good range of implementation partners if you want to customize its build.

What do you dislike most about this product?

Can be less user friendly

What recommendations would you give to someone considering this product?

Use it as an alternative to DocuSign

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aniruddha V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Conga is easy Effective tool

Likeliness to Recommend

9 /10

What differentiates Conga Contracts from other similar products?

The seemless integration of Conga with Salesfoce makes it a unique product for use

What is your favorite aspect of this product?

Integration with Salesforce to generate required document

What do you dislike most about this product?

Customer support of the product is not that good

What recommendations would you give to someone considering this product?

My recommendation is to use the product and train the users properly to use this awesome product. Very Productive and Effective tool.

Pros

Fair
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies

Crystal E.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Terrible customer service

Likeliness to Recommend

1 /10

What differentiates Conga Contracts from other similar products?

Conga has a unique way of displaying contracts and their relations (child, amendment, etc.)

What is your favorite aspect of this product?

The contract family tree, and the email notifications.

What do you dislike most about this product?

Over engineered - it is not user friendly and is not intuitive. You need to essentially use logic formulas to run reports, instead of a basic and thoughtful filtering. Customer service is horrible - it is hard to get a hold of anyone because so much turnover, and I've wasted so many hours having the same conversation with so many different people.

What recommendations would you give to someone considering this product?

Don't - there are far better solutions.

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Conga Contracts

What is Conga Contracts?

Company Details

Need Assistance?

Awards & Recognition

Conga Contracts Ratings

74 Likeliness to Recommend

1 Since last award

89 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Conga Contracts?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Redlining Ability to redline agreements, with version control, and across various document formats.

OCR Support Automated import of 3rd party and legacy agreements

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Conga Contracts Reviews

Samarth C.

Great product and great customization!

Likeliness to Recommend

Pros

Aniruddha V.

Conga is easy Effective tool

Likeliness to Recommend

Pros

Cons

Crystal E.

Terrible customer service

Likeliness to Recommend

Cons

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1
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Feature Ratings

E-Signature

Workflow

Contract Authoring

Clause Management

Contract Approval

Reporting Analytics

Integration

Searchable Repository

Redlining

OCR Support

Obligation Management

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Availability and Quality of Training