ZoomInfo Technologies Inc

Chorus.ai

8.6 /10

333 Reviews Write a Review

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What is Chorus.ai?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus.ai won the following awards in the Conversation Intelligence category

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Chorus.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.ai.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus.ai?

3% Negative

17% Neutral

80% Positive

Pros

Enables Productivity
Respectful
Performance Enhancing
Fair

Feature Ratings

Average 82

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Role-Based Access

Call Analytics

Application Integration

Audio Transcription

Dashboards and Reporting

Mobile Support

Conversation Coaching

Pipeline Visibility

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Sales Coaching

Score 8.2

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Chorus.ai Reviews

Courtney C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Once you use Chorus, you never go back!

Likeliness to Recommend

10 /10

What differentiates Chorus.ai from other similar products?

Chorus is just easy to use-- you can integrate it with your calendar and it automatically shows up to your calls. You never have to remember.

What is your favorite aspect of this product?

Chorus is an extension of me in the sales process-- it is my memory and my notetaker. Instead of worrying about taking every last note down and fearing that I have missed something (which I often would), I can revisit my calls anytime, making me the sharpest I can be on my future calls.

What do you dislike most about this product?

You can't search for something by date. It could be a little more mobile-friendly, but it is a rare occasion that someone would be accessing from their phone (only use case for me is while driving to a client visit-- it doesn't keep my phone active for long enough, so I am constantly having to make sure my phone doesn't sleep while listening to calls). But it is a very small complaint.

What recommendations would you give to someone considering this product?

Just say yes. At first, as a salesperson (and not a decision-maker), I was pretty turned off that my management would get something to big-brother all my calls. After using the product for a week, my attitude completely switched. This is a tool to help me be better, not a tool for my managers. When I go into a second call with a prospect, it's like I just hung up with them, since I listened to the call ahead of time. I look like an all-star. My win rate went way up. Other uses: Sometimes, you just don't know why a deal fell apart--- it's good to go back and revisit. Client saying you promised something you didn't-- you got a record!

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Easy to use with great results.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Great Client Support;

Likeliness to Recommend

8 /10

Pros

Caring
Respectful
Continually Improving Product
Effective Service

Cons

Inhibits Innovation
Commodity Features

Chorus.ai

What is Chorus.ai?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Chorus.ai Ratings

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Chorus.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Chorus.ai Reviews

Courtney C.

Once you use Chorus, you never go back!

Likeliness to Recommend

Pros

Easy to use with great results.

Likeliness to Recommend

Pros

Great Client Support;

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Role-Based Access

Call Analytics

Application Integration

Audio Transcription

Dashboards and Reporting

Mobile Support

Conversation Coaching

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization