Chorus.ai

What differentiates Chorus.ai from other similar products?

Its way of analysis and deep inside info about the calls is amazing. It is a game changer in its field. Being a customer manager, I can focus on the debate with the clients without having a gap for nothing. It has polished my feedback noting much better now.

What is your favorite aspect of this product?

It is a great teaching tool, especially for new appointments in my company. It supports them to review how to conduct calls to the clients before putting them in front of the clients directly. It makes them able to observe the potential roadblocks that may bring confusion for them during a client’s calls. It trains them to understand how to handle these hurdles during calls.

What do you dislike most about this product?

I have not noticed anything as a dislike in Chorus.ai I didn’t practice anything like this tool in the past and glad to say it is serving me the best. Its ability to track and save recordings is so helpful which even serve me in the future. The Customers Outcomes Practice improvement has risen steeply as consequence.

What recommendations would you give to someone considering this product?

It is well-suited for sales marketing and outside dialogues with customers and prospects. It is also very helpful in noticing body language and verbal. It analyzes customer feedback also when a dealer is going to offer a product and needs to make the opinions clear about it.

What differentiates Chorus.ai from other similar products?

The biggest selling point with Chorus vs their competitors is they are owned by Zoominfo. If you're already using Zoominfo, Chorus integrates seamlessly with the core Zoominfo products. Much easier to manage 1 vendor contract for Operations teams as well. I'm a fan of the Chorus UI as well, very easy to understand when viewing recording in Salesforce.

What is your favorite aspect of this product?

The AI is great, highlights key points that end users tend to go back and refer to. The coaching is also nice. AEs can select a recording and request anyone to review snippets and make comments. Very easy to collaborate. I love that it tracks how long each person speaks-- very easy to see when an AE is speaking 70% of the time vs listening.

What do you dislike most about this product?

Atleast a couple times a month an end user will let me know Chorus never recorded the call. Support says the call was ended therefore Chorus dropped, but the end user says they never ended the call. So Chorus can randomly drop at times. Keep and eye out for that, because you'll beed to force Chorus to rejoin the meeting.

What recommendations would you give to someone considering this product?

try before you buy!

What differentiates Chorus.ai from other similar products?

With the chorus giving me insight into my recorded meetings, I can move through the sales process faster. Logs are great to review, and receiving an email that lists “next tasks” that I said I’d complete helps me stay in the meeting and take notes afterward.

What is your favorite aspect of this product?

I love being able to go back and access my previous recordings at any time. It is a lifesaver when I go back and send follow-up emails to my clients. Sometimes I don’t take my best notes during a call, so it’s nice to be able to quickly go through the recording and listen to anything I’ve missed. Customers also love getting these recordings to share with others on their team!

What do you dislike most about this product?

I don’t like that most of the time Chorus breaks at the end of the meeting. Sometimes the most valuable parts of the video are deleted/unprocessed. This can be because sometimes calls take a long time or start late, but it would be great if it recorded the entire meeting.

What recommendations would you give to someone considering this product?

When I started my new role as Business Account Manager, I wanted to see calls from my top performers to see how they were performing. The chorus is a great way to practice and watch a variety of calls with analytics and data to back it up. It also makes it easier to review calls with leads and allows me to listen to them better knowing that I can review them and take notes after our conversation.