ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

Filter By

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Toluwanimi A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

My Great experience with Open ai so far

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Accessibility is amazing

What is your favorite aspect of this product?

The different personalities that chat got can switch to

What do you dislike most about this product?

It would be redundancy of results but really nothing

What recommendations would you give to someone considering this product?

Totally worth it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Monisha K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

Best AI tool for writing and research purposes

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The AI models behind ChatGPT are best in the market

What is your favorite aspect of this product?

Sheer ease of use of the platform

What do you dislike most about this product?

Nothing to be very honest. Just need them to do more integration with daily apps.

What recommendations would you give to someone considering this product?

Absolute banger AI product in the market right now

Pros

  • Performance Enhancing
  • Client Friendly Policies
  • Generous Negotitation
  • Continually Improving Product

Siva Sankar C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Powerful AI Coding and Writing Assistant

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its seamless natural flow of chat, massive knowledge base, constant updates, and multi-purpose functionality on coding, content creation, and research.

What is your favorite aspect of this product?

My favorite feature is how rapidly ChatGPT produces precise, well-formed responses that alleviate me of hours of work coding, writing, and studying new materials

What do you dislike most about this product?

Occasionally the answers are boilerplate, do not rank well on highly technical niche issues, or need fact-checking to ensure time-sensitive information

What recommendations would you give to someone considering this product?

Use ChatGPT as a helper for productivity, not an ultimate truth. Also cross-check with critical outputs and your own knowledge. Functions best for well-written and detailed prompts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular ChatGPT Comparisons