ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Content Summarization

86

Translation

83

Data Analysis

82

Content Editor

81

Customization

81

Search Engine Optimization

80

Data Protection and Security

79

Social Media Integration

76

Text-To-Image

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Usability and Intuitiveness

85

Ease of Implementation

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

76

ChatGPT Reviews

Zuhaib S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

Smart, Efficient and Optimum

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chat GPT is a lot reliable than anything in its near competition. It is just the right tool for a varying domains of work. It has the versatile multi modal abilities. Can handle complex tasks with ease. Less bugs than others. In India its really affordable and convenient to have your hands on.

What is your favorite aspect of this product?

Its affordable and convenient to use. Better than most other platforms in terms of integration with other applications. Its multi modal capabilities are paramount.

What do you dislike most about this product?

Sometimes its memory just looses on me. I want some better text editing tools. The prompt to image creation can be a lot better than it is currently. There is absence of on screen editing options.

What recommendations would you give to someone considering this product?

Go for it. Its the best AI tool one can have. It specific at the same time generalized too. Best with all sorts of applications and works. Integration and photo to text feature is just too good and accurate. You don't need to worry about the grammar and mistakes. Its affordable and easy to use for any sort of application.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shiwam M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2026

Solid tool that requires more customization.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is extremely versatile, handling everything from complex coding to creative brainstorming more effectively than most tools. The new reasoning models are a significant improvement, making responses appear more logical and thought-out rather than simply generated. The main disadvantage is the lack of organization. My sidebar is disorganized, and it desperately needs a folder system or tags to keep different projects separated. More UI customization for eye comfort during long sessions would also be a welcome addition.

What is your favorite aspect of this product?

My favorite feature of ChatGPT is its incredible versatility. It truly is a "jack-of-all-trades"—I can use it to debug a complex script in the morning and then request a creative bedtime story for my children in the evening. It understands context so well that I don't have to constantly reset or explain who I am, making it feel more like a personal assistant than a search bot.

What do you dislike most about this product?

What I dislike the most about the chat history is its lack of organization. My sidebar is completely disorganized because there is no way to create folders or tag my projects. I spend far too much time scrolling to find a work draft from last week. I find the 'personality' to be a bit repetitive at times. It's often too agreeable—I'd rather it challenged my ideas more than simply saying every suggestion I make is 'great' or 'insightful.' It makes the feedback seem hollow.

What recommendations would you give to someone considering this product?

To avoid having to repeat yourself in every chat, my main recommendation is to use the 'Custom Instructions' feature right away. Additionally, use the 'Reasoning' models for challenging tasks like math or coding; they are slower than the standard chat mode but far more accurate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Ritesh D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

ChatGPT: A Game-Changing Coding Ally for Seamless.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels with versatile, contextual responses, flexible prompting, and strong code generation. Its conversational depth, plugin support, and continuous updates set it apart from less adaptive AI tools.

What is your favorite aspect of this product?

ChatGPT's ability to provide clear, contextual code with explanations, adapting to my prompts across languages and frameworks.

What do you dislike most about this product?

ChatGPT's occasional verbosity and minor inaccuracies in niche coding scenarios can frustrate, requiring extra prompt tweaking.

What recommendations would you give to someone considering this product?

Try ChatGPT's free tier to test its coding capabilities. Use specific, detailed prompts for optimal results. Explore plugins for added functionality. Be prepared to refine responses for niche tasks. Consider a paid plan for higher usage limits if you code daily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

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