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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.3 /10

471 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

3 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Saves Time

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Writing Assistants

Score 9.0

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Ritesh D.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

ChatGPT: A Game-Changing Coding Ally for Seamless.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels with versatile, contextual responses, flexible prompting, and strong code generation. Its conversational depth, plugin support, and continuous updates set it apart from less adaptive AI tools.

What is your favorite aspect of this product?

ChatGPT's ability to provide clear, contextual code with explanations, adapting to my prompts across languages and frameworks.

What do you dislike most about this product?

ChatGPT's occasional verbosity and minor inaccuracies in niche coding scenarios can frustrate, requiring extra prompt tweaking.

What recommendations would you give to someone considering this product?

Try ChatGPT's free tier to test its coding capabilities. Use specific, detailed prompts for optimal results. Explore plugins for added functionality. Be prepared to refine responses for niche tasks. Consider a paid plan for higher usage limits if you code daily.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

Muni Siva C.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

All in one productivity tool enhances performance

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I really appreciate how smoothly the conversation flows here compared to other models. It feels more natural and less restricted, allowing for deeper discussions. The larger context window helps keep track of what we’re talking about, making interactions more engaging and easier to follow.

What is your favorite aspect of this product?

My favorite aspect of this product is how naturally it communicates. The conversations feel human, making it easy to ask questions or explore ideas without feeling judged. The ability to handle complex topics, remember context, and adapt responses based on the discussion makes it a powerful tool for learning, creativity, and problem-solving. It’s like having an intelligent companion who’s always ready to help.

What do you dislike most about this product?

What I dislike most is that it sometimes doesn’t have real-time integrations or advanced features like plagiarism checking or collaborative editing. It’s also limited by the lack of offline access, which can be inconvenient for sensitive or secure environments.

What recommendations would you give to someone considering this product?

ChatGPT stands out because it offers natural, conversational responses that feel human-like. It supports a wide range of tasks—from writing and coding to learning and brainstorming. With customization options, multi-language support, and detailed explanations, it’s easy to use, reliable, and adaptable for both personal and professional needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Security Frustrates

Rahul J.

Role: Human Resources
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Reliable and Time Saver.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It provides natural human conversation and very easy to use.

What is your favorite aspect of this product?

It is very good to do many tasks without needing any complex setup.

What do you dislike most about this product?

Sometimes it slows and need to refresh.

What recommendations would you give to someone considering this product?

I really recommend using ChatGPT every day to make your work easier. It’s easy, reliable, and saves time.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Ritesh D.

ChatGPT: A Game-Changing Coding Ally for Seamless.

Likeliness to Recommend

Pros

Muni Siva C.

All in one productivity tool enhances performance

Likeliness to Recommend

Pros

Cons

Rahul J.

Reliable and Time Saver.

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support