What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Refactoring
Bug Detection
IDE Integration
Unit Tests
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
ChatGPT Reviews
Shiwam M.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2026
Solid tool that requires more customization.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is extremely versatile, handling everything from complex coding to creative brainstorming more effectively than most tools. The new reasoning models are a significant improvement, making responses appear more logical and thought-out rather than simply generated. The main disadvantage is the lack of organization. My sidebar is disorganized, and it desperately needs a folder system or tags to keep different projects separated. More UI customization for eye comfort during long sessions would also be a welcome addition.
What is your favorite aspect of this product?
My favorite feature of ChatGPT is its incredible versatility. It truly is a "jack-of-all-trades"—I can use it to debug a complex script in the morning and then request a creative bedtime story for my children in the evening. It understands context so well that I don't have to constantly reset or explain who I am, making it feel more like a personal assistant than a search bot.
What do you dislike most about this product?
What I dislike the most about the chat history is its lack of organization. My sidebar is completely disorganized because there is no way to create folders or tag my projects. I spend far too much time scrolling to find a work draft from last week. I find the 'personality' to be a bit repetitive at times. It's often too agreeable—I'd rather it challenged my ideas more than simply saying every suggestion I make is 'great' or 'insightful.' It makes the feedback seem hollow.
What recommendations would you give to someone considering this product?
To avoid having to repeat yourself in every chat, my main recommendation is to use the 'Custom Instructions' feature right away. Additionally, use the 'Reasoning' models for challenging tasks like math or coding; they are slower than the standard chat mode but far more accurate.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
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Ritesh D.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Sep 2025
ChatGPT: A Game-Changing Coding Ally for Seamless.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT excels with versatile, contextual responses, flexible prompting, and strong code generation. Its conversational depth, plugin support, and continuous updates set it apart from less adaptive AI tools.
What is your favorite aspect of this product?
ChatGPT's ability to provide clear, contextual code with explanations, adapting to my prompts across languages and frameworks.
What do you dislike most about this product?
ChatGPT's occasional verbosity and minor inaccuracies in niche coding scenarios can frustrate, requiring extra prompt tweaking.
What recommendations would you give to someone considering this product?
Try ChatGPT's free tier to test its coding capabilities. Use specific, detailed prompts for optimal results. Explore plugins for added functionality. Be prepared to refine responses for niche tasks. Consider a paid plan for higher usage limits if you code daily.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
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Muni Siva C.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
All in one productivity tool enhances performance
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
I really appreciate how smoothly the conversation flows here compared to other models. It feels more natural and less restricted, allowing for deeper discussions. The larger context window helps keep track of what we’re talking about, making interactions more engaging and easier to follow.
What is your favorite aspect of this product?
My favorite aspect of this product is how naturally it communicates. The conversations feel human, making it easy to ask questions or explore ideas without feeling judged. The ability to handle complex topics, remember context, and adapt responses based on the discussion makes it a powerful tool for learning, creativity, and problem-solving. It’s like having an intelligent companion who’s always ready to help.
What do you dislike most about this product?
What I dislike most is that it sometimes doesn’t have real-time integrations or advanced features like plagiarism checking or collaborative editing. It’s also limited by the lack of offline access, which can be inconvenient for sensitive or secure environments.
What recommendations would you give to someone considering this product?
ChatGPT stands out because it offers natural, conversational responses that feel human-like. It supports a wide range of tasks—from writing and coding to learning and brainstorming. With customization options, multi-language support, and detailed explanations, it’s easy to use, reliable, and adaptable for both personal and professional needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
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