ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Melvin L.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

This is for personal use

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It fits out needs

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Nothing at this tome

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hadas S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Chatgpt fulfills multiple use-cases for me.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Vast capability is what sets Chatgpt apart from other generative ai tools. Chatgpt can create images, chatgpt can conduct data analysis, edit code, summarize pages of text and so on. The ability for different types of professionals to use Chatgpt for different things is what sets it apart.

What is your favorite aspect of this product?

Chatgpt is very good with summarizing documents or identifying punctuation , or grammatical errors. This is my most accurate use for Chatgpt in my day to day work activity.

What do you dislike most about this product?

I personally think that recent versions of chatgpt rather than being better than previous versions, have actually been worse. Hallucinations are more common in my chats with the ai tool , likewise it now tends to miss important details contained in the same chat session, which never used to happen in the past.

What recommendations would you give to someone considering this product?

It is effective and I think that every professional in most fields have got a use or more for Chatgpt. However, I advice that organizations rely on Chatgpt in moderation. For all it is worth, it is no replacement for human reasoning now or anytime soon.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sai A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A Coding Assistant That Saves Time

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT explains code in plain English which helps me understand complex logic.

What is your favorite aspect of this product?

I can ask it to fix me for me errors and often spots them very fast than I do.

What do you dislike most about this product?

It sometimes invents functions or libraries that don't exist

What recommendations would you give to someone considering this product?

Write clear and detailed prompts for better results

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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