ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

Filter By

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Priyanka S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

my best friend for brainstorming ideas.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

chatgpt is just so much better at conversation than other ais. it feels like talking to a real person, not a robot. it understands what i am saying, remembers our past conversation, and gives really creative and helpful suggestions. other ais just give basic, boring answers.

What is your favorite aspect of this product?

i absolutely love using it when i have a creative block. i can just throw some random ideas at it, and it helps me develop them into a full story or a project plan. it is like having an infinitely patient brainstorming partner available 24/7. its suggestions are often surprisingly good and help me think in new ways.

What do you dislike most about this product?

sometimes the answers are too long and wordy. i just want a simple answer, not a whole essay about it. this can be very annoying.

What recommendations would you give to someone considering this product?

for any writer, student, or creative person, chatgpt is a must-have tool. it will make your creative process so much faster and more fun.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kunal R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

coding assistant

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

an ai tool that assists in writing, debugging and explaining code snippets

What is your favorite aspect of this product?

it can clearly explain the logic of code and can generate usable functions.

What do you dislike most about this product?

the generated code is not always optimal and it may fail on niche libraries

What recommendations would you give to someone considering this product?

ideal for quick prototyping and getting help with syntax.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Rakesh K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

Near to perfect AI mate

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The answers to our queries are all near to perfect. Also the codes provided need very little modification.

What is your favorite aspect of this product?

Ability to understand the human aspect in every question we ask.

What do you dislike most about this product?

The models need to be trained a lot in certain cases.

What recommendations would you give to someone considering this product?

Initially we have used free version but then migrated to paid one which is great.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Most Popular ChatGPT Comparisons