ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Niranjan S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

Smart AI Assistant for Productivity and Creativity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT differentiates itself through its ability to understand context, generate human-like responses, and adapt to a wide range of tasks, from casual conversation to technical problem-solving. It offers versatility across domains such as coding, writing, learning, and business support, with natural language flow that feels engaging and intuitive. Its continuous improvements and adaptability make it a powerful tool for productivity, creativity, and knowledge sharing.ChatGPT differentiates itself by delivering highly contextual, conversational responses that feel natural and human-like, making interactions smoother and more engaging.

What is your favorite aspect of this product?

My favorite aspect of this product is its versatility—it can seamlessly shift from solving complex technical problems to assisting with creative writing, learning, or everyday tasks. The natural, conversational flow makes interactions intuitive and engaging, while its adaptability ensures it adds value across personal and professional contexts. Its ability to provide quick, reliable, and context-aware support truly makes it feel like a smart digital partner.

What do you dislike most about this product?

What I dislike most about this product is that it sometimes provides responses that sound confident but may not always be fully accurate, requiring users to double-check important information.

What recommendations would you give to someone considering this product?

I’d recommend using this product as a powerful assistant for ideas, explanations, and problem-solving, but always validate critical details before acting on them. Explore its versatility by trying it across different tasks—technical, creative, or learning-related—to get the most value. Customize prompts to be clear and specific for better responses, and approach it as a productivity partner that enhances your work rather than fully replacing human judgment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deepak S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it makes learning a new language fun.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

i am learning spanish, and i use chatgpt to practice. i can have a conversation with it in spanish, and it will correct my grammar and vocabulary. this is much better than using a textbook, because it is interactive and fun.

What is your favorite aspect of this product?

i like that i can ask it to explain grammar rules in a simple way. i can also ask it for examples of how to use a certain word or phrase in a sentence. it is like having a personal language tutor available 24/7.

What do you dislike most about this product?

it is not a replacement for talking to a native speaker. the conversation can feel a bit unnatural sometimes.

What recommendations would you give to someone considering this product?

i recommend it to anyone who is learning a new language. it is a great supplement to your regular studies.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Bello J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

AI Chat Delight

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT's conversational style feels more natural, with better context understanding and more creative responses. It's also highly versatile, handling everything from casual chats to complex problem-solving and content generation.

What is your favorite aspect of this product?

I love how intuitive and responsive it is! The ability to have a natural conversation, getting creative ideas, and solving problems efficiently makes it super valuable. It's like having a smart assistant that's always available and adapts to my needs.

What do you dislike most about this product?

Sometimes it gives inaccurate info or doesn't fully grasp the context. Also, it can be repetitive or overly formal in its responses. Occasionally, it struggles with nuanced questions or understanding specific industry jargon, which can be frustrating.

What recommendations would you give to someone considering this product?

Start with simple queries to get a feel for it, and be specific with your questions for better results. Don't rely solely on it for critical decisions without verifying info. Experiment with different use cases, like brainstorming or drafting, to maximize its potential.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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