ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

sanchit m.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

perfect tool for writing, research, and coding

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Versatility, Advanced Features

What is your favorite aspect of this product?

Improved Context Understanding

What do you dislike most about this product?

Foreign Language Limitations.

What recommendations would you give to someone considering this product?

Experiences vary, with some users reporting frequent failures in completing complex tasks or generating functional outputs, like a basic game of chess.

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Altruistic

Tarakesh S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Efficient, accurate, and a must-have for outreach

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT feels more conversational, flexible, and human-centered compared to many other AI assistants, which often feel rigid, technical, or limited to one purpose.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how versatile it is — I can use it for writing, coding, summarizing, or even brainstorming ideas, all in one place.

What do you dislike most about this product?

NO Dislikes

What recommendations would you give to someone considering this product?

Don’t be afraid to experiment — the more specific your prompts, the better results you’ll get. Treat it like a smart teammate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Neelanshu D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Its Most Amazing Software .. with all the solution

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It has everything , no fancy dashboard best.. its more than a software

What is your favorite aspect of this product?

It has everything, It's more than a software

What do you dislike most about this product?

Daily Limit can be increased as at times while in the middle of work the limit reaches and cannot be extended...

What recommendations would you give to someone considering this product?

Yes , its must a Purchase. It has everything.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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