ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Sachin B.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Powerful AI Assistant for Everyday Work

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its unmatched conversational ability, ease of use and versatility across tasks—from coding and analysis to writing and ideation. Its consistent updates and rapid improvements make it far ahead of other AI tools.

What is your favorite aspect of this product?

I love how intuitive and responsive ChatGPT is. It helps me solve problems quickly, generate ideas and even handle complex data or business tasks in a very natural, human-like way.

What do you dislike most about this product?

Sometimes, responses can lack real-time accuracy or access to the latest data without web browsing. Handling large or complex files can also be slightly limited.

What recommendations would you give to someone considering this product?

Go for it if you want a powerful assistant for research, writing, coding or analysis. Learn how to use prompts effectively—it greatly enhances your results and productivity.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Priyanka S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

my best friend for brainstorming ideas.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

chatgpt is just so much better at conversation than other ais. it feels like talking to a real person, not a robot. it understands what i am saying, remembers our past conversation, and gives really creative and helpful suggestions. other ais just give basic, boring answers.

What is your favorite aspect of this product?

i absolutely love using it when i have a creative block. i can just throw some random ideas at it, and it helps me develop them into a full story or a project plan. it is like having an infinitely patient brainstorming partner available 24/7. its suggestions are often surprisingly good and help me think in new ways.

What do you dislike most about this product?

sometimes the answers are too long and wordy. i just want a simple answer, not a whole essay about it. this can be very annoying.

What recommendations would you give to someone considering this product?

for any writer, student, or creative person, chatgpt is a must-have tool. it will make your creative process so much faster and more fun.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kunal R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

coding assistant

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

an ai tool that assists in writing, debugging and explaining code snippets

What is your favorite aspect of this product?

it can clearly explain the logic of code and can generate usable functions.

What do you dislike most about this product?

the generated code is not always optimal and it may fail on niche libraries

What recommendations would you give to someone considering this product?

ideal for quick prototyping and getting help with syntax.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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