ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Karen M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Get any solution any time in live chat.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT lets me explore ideas conversationally and refine drafts fast, rather than jumping between rigid templates and separate search tools.

What is your favorite aspect of this product?

The thing I like best is the speed with which it converts rough reviewer responses and author emails into clearer drafts, thereby saving me time for wording and rewriting.

What do you dislike most about this product?

I dislike that sometimes on specialized nursing topics, it sounds too generic, so I still carefully review the facts, adjust the tone for our journal.

What recommendations would you give to someone considering this product?

If you are considering ChatGPT, make sure to think of it as a drafting partner, give strong prompts, and edit every output against your own editorial standards and policies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aromal R.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2025

Great Capabilities, Good Features, Mixed Value

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

The main thing that deifferentiaties chatGPT is its speed. It is visibly faster than most of its competitors. Also it give almost accurate answers.

What is your favorite aspect of this product?

The favouite aspect of this is its speed and accuracy.

What do you dislike most about this product?

What i dislikes the most is the pricing of the product.

What recommendations would you give to someone considering this product?

This is VERY good product if you are seriously looking for productivity. Also if you have a bit much money to put in, you will get very amazing features from chatGPT.

Pros

  • Reliable
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Sayan D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

Powerful and Easy-to-Use AI Tool

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is easy to use. It works fast and answers many topics. It can write, explain, and help with code. It remembers context in a chat. It feels more helpful and natural than other AI tools.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how easy and fast it is to use. It can help with many tasks like writing, coding, and learning. The answers are usually clear and helpful. I also like that it can explain things step by step and adapt to different questions.

What do you dislike most about this product?

Sometimes ChatGPT gives answers that are not fully correct. It can be a bit slow with long responses. It also cannot access live information or the latest events.

What recommendations would you give to someone considering this product?

I would recommend ChatGPT to anyone who needs help with writing, learning, or coding. It is easy to use and saves time. Just double-check important information for accuracy.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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