ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Sourav K.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2025

n Intelligent, Reliable, and Constantly Improving

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT differentiates itself through exceptional natural language understanding, flexible use across multiple domains (coding, writing, research, and automation), and seamless integration capabilities. The continuous product updates and strong vendor reliability make it stand out from most alternatives.

What is your favorite aspect of this product?

Its ability to combine creativity, accuracy, and technical depth in a single interface. ChatGPT saves time, enhances productivity, and adapts to different use cases without complex setup or steep learning curves.

What do you dislike most about this product?

Occasional context loss during long conversations and limited access to certain advanced features without upgrading to higher-tier plans. Some integration workflows could also be simplified for non-technical users.

What recommendations would you give to someone considering this product?

Start with the free version to understand its capabilities, then upgrade to Plus or Team for professional use. Clearly define your use cases — ChatGPT excels when integrated into daily workflows for coding, writing, and analysis. Its value grows over time as you adapt it to your projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anshul D.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2025

Chat GPT is good but can be better

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Easy to use and reliable in most of the things where as other chatbots are good in some specific things only

What is your favorite aspect of this product?

Code Generation

What do you dislike most about this product?

Sometimes it forgets things and does not uses common sense

What recommendations would you give to someone considering this product?

Go for it but only when you can give it full context that what you need from it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Caring

Sachin B.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Powerful AI Assistant for Everyday Work

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its unmatched conversational ability, ease of use and versatility across tasks—from coding and analysis to writing and ideation. Its consistent updates and rapid improvements make it far ahead of other AI tools.

What is your favorite aspect of this product?

I love how intuitive and responsive ChatGPT is. It helps me solve problems quickly, generate ideas and even handle complex data or business tasks in a very natural, human-like way.

What do you dislike most about this product?

Sometimes, responses can lack real-time accuracy or access to the latest data without web browsing. Handling large or complex files can also be slightly limited.

What recommendations would you give to someone considering this product?

Go for it if you want a powerful assistant for research, writing, coding or analysis. Learn how to use prompts effectively—it greatly enhances your results and productivity.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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