ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Ashutosh J.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy and flexible

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is designed to be versatile and adaptable to various use cases, ranging from casual conversation to more specialized tasks such as customer support, education, or entertainment. Its flexibility allows it to cater to different user needs and preferences.

What is your favorite aspect of this product?

one notable aspect of ChatGPT that many users appreciate is its ability to generate contextually relevant and engaging responses in natural language.

What do you dislike most about this product?

I don't dislike anything about ChatGPT

What recommendations would you give to someone considering this product?

Since ChatGPT generates responses based on its training data and algorithms, it's essential to verify the accuracy of the information it provides, especially for critical or sensitive matters.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Vikash C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2026

Make work fast to give instant results of question

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It helps me to get codes while working on mobile apps and i can ask anything to this tool it instantly resolves my queries best part i can create projects in this and generate images through this tool

What is your favorite aspect of this product?

Its very fast and resolve query instant which make my work fast and productive

What do you dislike most about this product?

Overall its fine, no concerns with this

What recommendations would you give to someone considering this product?

Go with this for any code level and get any answers

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Shubham V.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2025

Best AI content generation tool

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT's blog writing, news writing, image generation, and app integration capabilities differentiate from others.

What is your favorite aspect of this product?

Image generation and ChatGPT projects that helps in creating folders for different clients and manage their resources and chats in a single folder.

What do you dislike most about this product?

Image generation should be fast.

What recommendations would you give to someone considering this product?

I'm currently on ChatGPT plus plan and it's really great. I love how good contnt it writes and images it generates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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