ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

83

Natural Language Generation

83

Code Completion

83

Commenting

81

Refactoring

79

Bug Detection

78

Unit Tests

78

IDE Integration

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

84

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2026

Efficient lifesaving solution for every CEOs.

Likeliness to Recommend

10 /10

Pros

  • Unique Features
  • Effective Service
  • Efficient Service
  • Inspires Innovation

Cons

  • Vendor's Interest First
  • Under Delivered
  • Charges for Enhancements

Julian K.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

One of the leading AI Solutions

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Not too much to be honest - i feel like there are a lot of solutions really close to each other right now.

What is your favorite aspect of this product?

Its really fast - and it can be used in many way and sections of our business. Helps on all ends.

What do you dislike most about this product?

Its generally too friendly - and rather tries to please you than to be just honest. Needs a prior prompt setting in order to have it be straight to you.

What recommendations would you give to someone considering this product?

Make sure you set the tone with it first - that will scale a lot in all other things you do after.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Cons

  • Wastes Time
  • Vendor Friendly Policies
  • Under Delivered

Josh A.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

How I feel after using ChatHPT after a year.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It was one of the first application I have used, so I have mainly been using it and have not tested any others.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Cost is high

What recommendations would you give to someone considering this product?

Try the free version first to make sure it fits.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

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