ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

86

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Abhishek D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

Really helpful tool but still need few improvement

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It feels more natural to talk with and gives more detailed answers most of the time. Also works for many things in one place which is nice.

What is your favorite aspect of this product?

My fav thing is how fast it helps with coding and writing both. Saves lot of time when I am stuck or blank.

What do you dislike most about this product?

Sometimes it gives wrong or old info and you have to double check. Also chats do not always remember past things.

What recommendations would you give to someone considering this product?

Just try it for daily work or study first, you will slowly find many ways to use it. Do not depend blindly though.

Pros

  • Helps Innovate
  • Acts with Integrity
  • Trustworthy
  • Effective Service

Ankit B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Helpful AI assistant

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It stands out because it can understand and generate human-like text across a wide range of topics, making it versatile for many tasks

What is your favorite aspect of this product?

My favorite part is how quickly it can generate clear explanations and creative ideas

What do you dislike most about this product?

What I dislike most is that it can occasionally give inaccurate answers and struggles with very long or complex instructions

What recommendations would you give to someone considering this product?

I’d recommend ChatGPT for anyone needing help with writing, brainstorming, or learning. Just verify facts for critical tasks, and experiment with prompts to get the best results

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features
  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2026

Efficient lifesaving solution for every CEOs.

Likeliness to Recommend

10 /10

Pros

  • Unique Features
  • Effective Service
  • Efficient Service
  • Inspires Innovation

Cons

  • Vendor's Interest First
  • Under Delivered
  • Charges for Enhancements

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