ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Tushar G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Best LLM available, Fantastic Experience!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ease of use and the quality of answers generated from ChatGPT.

What is your favorite aspect of this product?

It's ability to answer questions in a human like way.

What do you dislike most about this product?

The answers can sometimes be completely wrong.

What recommendations would you give to someone considering this product?

Try out GPT4, it offers a vast feature set as compared to GPT3.5 and the pricing is completely justifiable.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Saves Time

Andrew F.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Provides customized and relevant answers.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Unlike other tools its customization because it allows you to adjust the interface and behavior of the chatbot according to your needs and preferences, making it more useful and adaptable to different situations.

What is your favorite aspect of this product?

I greatly admire its ability to integrate other systems because it can be integrated with other systems and applications, such as e-commerce platforms, customer relationship management systems (CRM) and collaboration platforms.

What do you dislike most about this product?

I don't like how you lose the context of conversations, which can result in inappropriate or irrelevant responses.

What recommendations would you give to someone considering this product?

Its ability to help customers solve their doubts and provide valuable information did not disappoint.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

William P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Interact with you and answer your questions.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

This tool is distinguished from others by its ability to process natural language because it uses a combination of natural language processing techniques and machine learning to understand and answer questions, allowing for more natural and human interaction.

What is your favorite aspect of this product?

Its ability to customize is highly appreciated; I can adjust the chatbot interface and behavior according to my needs and preferences.

What do you dislike most about this product?

If I have no experience in using chatbots or advanced technical programming skills, it can be difficult to use.

What recommendations would you give to someone considering this product?

I definitely recommend it because it allows the chatbot to adapt to the needs and preferences of each requirement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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